Following the problem with the noise and the room, we found the rest of our stay to be much better. We enjoyed the breakfast and the spa facilities. The hotel is in an excellent location and the breakfast staff were friendly and helpful.

Neither at the time of booking our stay or during check-in were we informed that there was a christmas party taking place that evening. Our room was directly above the dance floor, and we were shocked by the loudness and the vibrations of the music in our room. We spoke to the receptionist, who didn't apologise but did offer us another room on the second floor. At 10.30pm, we packed up our room and moved. The second room was a little better, however we could still hear the music until 1am. We would not have booked this hotel if we had been informed of this event, as we were away for a relaxed weekend and hoped to get up early for a surf. This did effect our plan, unfortunately.

Location was nice by the sea and the bed was comfy.

The windows didn’t close in our room, the light switch didn’t work in the bathroom. It was outdated and disappointing for the price you pay. Grateful we got to move rooms.

Great location, good facilities. Staff were fantastic!

Food was on the expensive side. Parking was a challenge, definitely would be an issue in the summer.

Having stayed a few times before and always having an economy room which is wonderful and roomy. We decided to upgrade to a sea view room. Which was lovely and just as big. With the same lovely bedding, towels and amenities. The location is wonderful for exploring pentire, fistral and Newquay. The breakfast is lovely. Best in the area. Mimosa for breakfast is lovely. Continental great with good gluten free offering. The cooked options are lovely and good portion sizes. Beautiful views from where ever you sit in a lovely warm environment. The staff at breakfast Neil and Sarah are just so lovely, warm, wonderful and attentive really make the experience. And they always go the extra mile. The spa is lovely, lovely pool, sauna, steam and jacuzzi. Having the robe and flip-flops to walk down from the room is a nice. The young lady on reception on Saturday morning was lovely and so very helpful. I failed to get her name. But she was lovely.

This time round we found certain staff quite rude and unhelpful. Before our trip we we contacted to be made aware of the Xmas party on the 13th and it might be noisy but this would finish at 12 Not an issue. But finished at 1 and we were placed right above the bar. With this in mind, common sense would be to move the non party guests away from the party location. Not directly above. Gentleman on shift over night on the phone rude and unhelpful with 'okidoki' reply. Not the wonderful and welcoming normal fistral staff or stayed we are used too.

The staff were lovely, particularly breakfast and bar staff. Nothing was too much trouble and they were very friendly and attentive. Breakfasts were great, the staff made an effort to seat people with a view of the beach and there was lots of choice on the menu. The room was very clean and had a great view of the sea and beach. The gym was larger than I expected and had plenty of different types of equipment.

You could hear a lot of corridor noise from the room

Lovely interior design and very clean

Nothing

The most perfect night away with my partner for the first time. Affordable price and felt so relaxed.

Nothing :)

The venue is beautiful and staff couldn’t be lovelier and happier and more willing to assist. The bar area and dinner was tasty. Would recommended and would return.

The room was small and hot despite November temperatures and our efforts to cool. Some stains were noted on the bed throw cover, including a mug stain on the sheet and some residue on the hairdryer. However everything else was clean, presentable and refreshments provided were very nice.