Lo staff è davvero carino e disponibile. La nostra housekeeper, Patricia, è stata attentissima a tutte le nostre esigenze, facendo la differenza sul nostro soggiorno. Anche il tour operator si è dimostrato valido quando, onestamente, ci ha consigliato di annullare un’uscita in barca per snorkelling per via del brutto tempo previsto. Infine, se vi capita di andare alla spa, non si può non provare il massaggio con Shay.

Le cadre, la plage avec un somptueux coucher de soleil, les activités, l’accueil. Le service en chambre matin et soir.

L’eau payante pendant le buffet (une bouteille offerte en chambre), étant donné le prix de la nuit ….

Very aesthetically pleasing, best long beach!

Price, food wasn’t as good as other hotels. Service not as good either. E.g. int he buffet restaurants the waiters are clearly not as experienced as other hotels (Constance) where service is a priority.

L’emplacement,La plage , les infrastructures

Le personnel pas très agréable Ménage fait tardivement Chambre très petite

موقع المنتجع والاطلاله

تعامل خدمة الغرف وبعض الموضفين

Il y avait tout ce dont nous avions besoin : un kids club pour nos enfants, une salle de sport, un spa, une plage magnifique…. Buffets tous les jours….

Ce que nous avons moins aimé c’est notre chambre : il y avait pas mal de circulation de personnes près de notre chambre et la porte doit être mal insonorisée. Nous l’entendions absolument pas nos voisins et les activités qui se déroulaient de l’autre côté. Mais cela ne nous a pas empêché de profiter 😌

تعامل الموظفين وبشاشتهم والاريحية والنظافة

عدم وجود انشطة ترفيهية

Очень красивый, ухоженный отель. У нас был полупансион. Вся еду вкусная! На ужин обилие морепродуктов, другой разнообразной еды. Свежевыжатые соки в индивидуальных бутылках, разнообразные местные, главное-спелые и вкусные фрукты. Прекрасный персонал, стильные номера, уютное лобби, парадная лестница от лобби через аллею пальм велел к океану. Пляж чистый, удобный спуск. До этого жили в трех отелях на острове, включая соседний Хилтон, этот самый топ!

На ужин подают только фруктовый салат) Хотелось фрукты!

Amazing beach, stylish exterior and interior design, doesn’t feel crowded even as it’s a large resort.

Limited privacy with adjacent rooms as patios are semi-separated by wooden fences.

Eine wirklich top gepflegte Anlage mit freundlichem Personal (teilweise sehr freundlich: hier möchte ich besonders Pamela vom Fitnesscenter und Shootse von der Strandbar Citronellas anmerken) und allen Annehmlichkeiten.

All inklusive heißt hier nicht all inklusive. Ich habe mich bewusst für das AI Package entschieden, da ich eine Getränkepauschale haben wollte und mir das ewige separate unterschreiben, wenn man an die Strandbar geht oder zwischendurch etwas trinken möchte ersparen wollte. Leider nein. Nicht nur, dass man bei jeder Bestellung die Zimmernummer bekanntgeben muss, sind nicht alle Getränke AI - manche haben einen reduzierten Preis gegenüber jenen Gästen, die kein AI haben - muss man jedesmal eine Rechnung unterschreiben. Mühsam, wenn man einen anderen "all in" Service gewohnt ist!

L’établissement du Sugar Beach est juste exceptionnel : le personnel, la nourriture, les espaces extérieurs, les piscines … c’est un réel coup de cœur.

Rien !

The hotel and the surroundings are beautiful. Very stylishly decorated starting from the reception area. The beach is fabulous with its shallow and clear water. I liked that there were not entertainment music that echos over the resort until late in the evening. There was a music in Buddha bar where people could enjoy.

The pool water could have been warmer and it would have been nice to have water included in half-board meal plan.

Great location in terms of the natural beach there, and the beds are amazingly comfortable

Service can be a bit slow considering the amount you’re paying here

A beautiful resort. Very lively! Every day there was something different going on. Most of the staff are flexible and will go out of their way to help! Even when faced with a minor issue here or there it is handled perfectly and that’s the most important part! The beach is beautiful, the dinner buffet variety was impressive! Stayed for 5 nights and it was a different cuisine/theme every night! With live cooking stations and something for everyone.

Turned out slightly far from everything we wanted to visit like 40+ mins. But if your plan is to kinda stay at the resort then it is perfect!

I think the room decor was amazing and it was very clean…the balcony was a great view ..I loved the entrance space to get changed with the wardrobes.

I think the toilet and shower let it down slightly as the toilet could have been more spacious …and there should have been a bath tub.

L'hôtel et la plage sont toujours aussi magnifiques, mention spéciale au kid's club où le personnel est adorable et les activités originales ! merci aussi à Manesha pour le massage au spa, un bonheur absolu :) les repas (matin et soir) sont toujours aussi copieux, variés et bons c'est vraiment un point fort ici.

Le point négatif cette fois ci en réservant via booking est d'avoir eu une chambre au fin fond de l'hôtel (764) loin de toutes les commodités (restaurant, club nautique, spa, piscine pour les enfants, etc...) dommage avec un petit de 4 ans quand il faut retraverser tout l'hôtel pour faire la moindre chose. Et nous avions pris une chambre vue mer, nous avions vue au loin sur la piscine... Nous étions venus il y a quelques années et avions été mieux lotis. L'accueil n'était également pas au top cette fois-ci, assez long et fastidieux, le personnel, peu nombreux, semble assez vite débordé à l'arrivée et au départ.

The service, professionalism and friendliness from the pool bar Sorab and Ludovic appreciate them so much.( I added their picture) also from Alina and Bruno from the Italian restaurant

The service from the rest of the team was not professional not friendly and rude. They didnt make us feel comfortable they didnt make us feel welcomed we were rushed ignored and treated badly

Excellent location, rooms, facilities and staff

Hotel grounds and staff

No bath salt for bathtub, no hot water

Staff were absolutely fantastic. In particular Nalini, Fazel and Shweta. They were fantastic with the kids and went out of their way to make our stay so comfortable.

Unfortunately the hotel couldn’t accommodate us with an inter-leading room. The staff tried their best but it just made or stay a little difficult with three small kids. Next time we book, we would like to be guaranteed inter-leading rooms.

Amazing location

Location and beach

Service

Wow! It's hard to describe how beautiful this place is! Truly a beautiful resort. The lawns, the beach, the restaurants, the pools, the golf course... everything is amazing. I really loved the grand piano being played at night when you arrive for dinner at the main restaurant and the live entertainment. The food at the Citronella was really amazing but also really good all round in all the restaurants. The beach bar personnel were really awesome and always ready to the serve a cocktail or food, especially Asgal, he was very friendly and attentive and made us feel very welcome. Shoutout to Asgal!! The rest of the staff was also extremely friendly and helpful and always made an effort to say hallo and to help whenever we needed anything. Rooms were clean, minibar always stocked. The receiption staff was very accommodating and helpful, making all the arrangements for my day of golf. The dive centre was well equipped with new and good equipment. All and all a really awesome stay. I don't really have anything to complain about... One word of caution, if you are planning on going to swim in the sea I suggest wearing water shoes. I highly recommend Sugar Beach

Nothing

the room, the services, the food diversity and quality, the location, the beach and how it was decorated, the pools, the evening shows, the fruit bar from breakfast. that we could access also La Pirogue resort facilities.

i didn’t like that the ocean was filled with algae and that they didn’t clean up the shore and water at all. i also disliked that most of the chairs from the terrace where dirty with birds poop…i never saw anyone cleaning the chairs while staying there.

Quality & standard of the hotel, & very well trained, friendly, professional staff. Profile of the guests - nice type & level of people due to the hotel profile...

Bath in bathroom in addition to shower for my wife.