cleanliness

They didn’t provide me the towels and pillow covers. As soon as I found that I suddenly informed their staff. They replied me but they couldn’t do anything, just asking me to call their local team. I don’t know why they can’t contact their local team by themselves. I couldn’t make a phone call because of no internet for calling (only data internet). I had to ask the staff of the other hotel to call for me in another day. That means I had to use my pyjamas in stead of the towels and brought my used clothes to cover the pillows at the first night. It was a nightmare for my family. The price we paid is not cheap. Unluckily me!!!!!!!

We liked the convenient location and the pretty views. Kitchen had adequate cutlery; minimal pans/accessories. However, virtually NONE of the appliances other than the fridge and the stove would function, which made even limited cooking difficult. No kitchen towels, dirty used kitchen scrub pad, gross. I liked that were 3 fans for hot upper sleeping level, as no AC in this unit. Liked that washer was on premises and worked (but no directions in English on machine or on premises)

There were no introductory materials on premises, such as indicating where to put trash, whether TV worked or not (not), local places to buy groceries, which is something we have come to expect at US AirBnB type stays. I contacted locally property management about the non-functional appliances (microwave, toaster, hot pot, iron, coffee maker) at least 4 times boy phone and email and NOTHING was ever done-despite that fact that I called then the day we checked in, assurances were given and we stayed an entire week. To call them management is a joke; apparently they think that only means arranging for cleaning, towels and virtually nothing else during our visit. There is no AC here, unfortunately as Varenna can be hot in summer months. Fans helped.

The apartment is well located in the centre of Varenna, close to the lake & the main piazza. The flat is spacious with 2 large bedrooms with a great view of the lake from the living room. Flat is located on the 2nd floor (stairs only) with an extra set of stairs to reach the bedrooms (to keep in mind if you struggle walking up the stairs). Directions provided by the agency are straight forward. We stayed there 2 nights and did not use the kitchen but everything seemed to be there.

There seems to be a problem with the water temperature, which means you need to leave the shower on at the hottest point for a good 5 minutes before you can hope to get hot water. Not very environmentally friendly. The bedrooms are on the top floor of the building - right under the roof - so the rooms can get quite hot with the hot weather. Fans are provided but keep that in mind if traveling during summer and you are sensitive to the heat.

Everything! The stunning views, especially from the apartment. The location, local shops and restaurants - all excellent! The food and service from the restaurants we ate at were all amazing...The locals are so friendly!

Nothing at all! Had a fabulous stay...

The property was centrally located in a very touristed area. Property was clean. Manager very responsive to our questions.

Bar downstairs was loud. There was the smell of something dead that grew over our three days there. It was in the bathroom and we reported it to manager. The main issue was lots of steps. This would not be a good place for people with bad knees.

Spectacular view of Lake Como. Ideal quiet location. Comfortable apartment.

Great location! Loved the table and chairs with the lake view that was available for our use! We loved our time in Varenna.

It was quite warm outside and without air conditioners the apartment was very warm during the day. The fan in the living room didn’t work. Would have been nice to have guide books in the apartments as well.