Always clean and comfortable with a wonderful breakfast.

L’ensemble! Niveau qualité/prix, c’était top. Et le restaurant italien (payant) est excellent.

Rien à dire

Bien equipado y bonito, El desayuno que ofrecen es rico, y tienen variedad de pancitos. Muy cómodo. Esta cerca de otros restaurantes y bancos.

La primer habitación donde nos quedamos solo tenía una cortina transparente en la sala, por lo que cualquiera podía ver hacia adentro, le quitaba privacidad. Eso ya no paso en nuestra segunda estancia esa semana.

Habitación cómoda, lugar limpio

Todo estaba bien

Breakfast and suite size

We had a late check in due to late arrival into San Jose. When we reached the hotel we found out our room had to be given away to another guest with covid. The hotel informed us of this only then for then for the first time - a heads up in advance would have been appreciated. They told us they made alternate arrangements at another hotel nearby but when we went there, they did not have any space for us. The only other option was the Crowne Hotel at this point so the lady at the desk contacted them and confirmed they would honour a room for us there for 2 nights. We ended up having a comfortable stay at the Crowne but after checking out a few weeks later when the credit card statement arrived, we found that the Crowne had double charged us. I tried to take it up with Cristina but they were not able to help us even after proving photographs of the statement as proof of the overcharge. We ended up having to dispute with the bank and got issued new cards which was overall a huge hassle. Did not receive any useful assistance from either Crowne or Cristina which was disappointing.

The staff were exceptional, particularly Carla, Sandra and Sergio. Everyone was professional and friendly

Poor view but really not important

great breakfast, comfortable spacious rooms