The customer service / staff, the hotel grounds and the location

The yoga session in the morning was fantastic The tour with our chauffeur was very nice

The only minus is the food. We expected a much more refined and tasty cooking.

This property is simply amazing! From the delicious welcome drink to the huge rooms and bathrooms, to the most beautiful pool area we have seen so far in Bali and exceptional breakfast served there....everyone and everything is just perfect! The view from the pool is beautiful overlooking the lush forest. The breakfast selection is great. We loved the smoothie bowls and their coffee. You can find many small restaurants and boutique shops as well as coffee shops, just a few steps away from the resort. Definitely a must come back!

The property does not reply on Booking app in a timely manner.

We loved our stay at the Goya boutique hotel. The staff were absolutely brilliant and gave a very personal service from our pick up at the airport to providing a take away breakfast when we left. The place is kept meticulously clean and the gardens were beautiful. We loved chilling round the pool and the food especially breakfast was delicious. We booked a couples massage too while there. The location was perfect near the bars and restaurants and walking distance to the monkey forest.

The place was perfect the only thing was that one of the pools and pool beds were not open due to maintenance but there was enough beds.

amazing staff, perfect breakfast. Ideal for couples. Good location with a lot of restaurants around. Definitelly recommended!

n/a

Location. Beautiful pool and rooms.

Service was slow especially check-in and drink service by the pool. There was a reluctance by staff to charge any meals or drinks to the room rather, they wanted payment at the end of the evening which was inconvenient. A lot of mosquitoes under the gazebos and in the villas. Had to request mosquito coils and spray (it wasn’t automatically available).

One of the best hotels we‘ve been to. Great atmosphere, delicious food, and highly recommended service. Nice view from terrace and pool overlooking the forest and close to everything. The street of the hotel is the nicest one we experienced in Ubud, with cute boutiques, nice cafés and restaurants. I fell sick during a trip before Ubud and when I arrived I needed to spend most of the time in bed taking medicine, and the staff was really helpful and caring. Thanks again!

Incredibly beautiful setting, nestled in a fantastic location in Ubud. Walking distance to several restaurants, shopping and local spas (if you decide not to use the hotel's own spa. Delicious a la carte breakfast with options for every taste. Friendly service. Gorgeous villas.

I love the pool beautiful hotel

I asked for the flowers arrangement for my friend birthday at the pool and they spell her name wrong. they fixed it after but her reaction was not the same. I believe is a hotel that only care about the money they don’t try to help you with any request unless there is money involved.

Goya hotel has perfect location in Ubud.You can go to the center in 5 minutes. Excellent services very clean room ,Excellent breakfast, amazing view to the forest from the restaurant!Also very good spa massage services!We visit it again !!!

Nothing ,everything was up to our expectations!

Very friendly, welcoming and supportive staff (from booking to check-out). Spacious, clean and comfortable room. Great pool (amazing view). Close to Ubud city center and walking distance to restaurants and shops.

The staff was amazing, wonderful view from the infinity pool, food so delicious, good location.

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Exceptional facilities - amazing breakfast, amazing pool, perfectly comfortable luxurious rooms

The wifi doesn't quite reach to the far corners of the pool deck, but it's a very minor issue.

Great place, nice atmosphere, breakfast is good. Staff is more than kind. Everything was great.

The service, staff food and amenities were beyond our wildest dreams. We will cherish the time we had there forever.

Nothing

We loved the Goya. It was one of the best places I’ve stayed and I’ve travelled a lot overseas. The staff were warm and accommodating. Nothing was too much. The pool was exquisite and the food was delicious. We are so well. The chef even prepared bespoke meals for our 11 month old child.

There was some noise during the day from construction next door. But to be honest the entire experience was superb so we could cop a bit of noise.

View, staff, location & food all impeccable

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