Everything! The staff was nice and helpfull. You didn't really need to leave the place, everything you need was there. Restaurant,Bar, pool. They even have a section for events like Birthdays or any party you choose to have. I am definitely coming back and so is my girlfriend. I want to say to everyone in the Hotel Hacienda Lima Norte. Gracias! Gracias por una bella experiancia en mi primera visita al Perù! Que Dios me los bendiga a todos y los vere pronto!!!

The wifi.😔 would love to see it impoove. that is the only thing. if they add a way to hard wire in the room and have a strong connection I could have stood longer and work from there if need to.

The staff was always helpful and friendly.

We did not understand the breakfast they was provided and what was extrae beyond the hotel provided breakfast.

nice rooms, semi clean bathrooms.

poor attention, over charged me and not event Booking nor the manager did anything to solve my situation. unorganized way of treating a guest. They charged 60$ for the simpler room and they don’t even have elevators. sketchy area.

One sweet lady worked in the days and she was super accommodating and helpful despite my language barrier. She let me borrow scissors and an iron because my formal dress for wrinkled on my flight. Each time I saw her she would smile brightly and offer greetings to me. She needs a raise/promotion and probably needs to be in charge of customer service training.

The room met our needs but it could have been cleaner. All the other staff my husband and I interacted with were less then interested in helping us in anyway. They locked the doors in the evening and wanted us to walk around to the back of the hotel to enter in our formal clothing (they did not tell us this when we checked in). They did a lot of maintenance/cleaning overnight and we could hear it. You could hear staff yelling at each other from the cafe area through the vents in the bathroom all hours of the day. We ordered lomo saltado in the cafe. We were the only people there. The chef delivered it to the cafe kitchen, but my husband and I just watched it sit for 5-7 minutes. My husband asked the girl at the front desk if we could have our food. The young man looked angry to serve us and when we told him the order was wrong (a plate of noodles and pollo saltado) the girl from the front desk became agitated. My husband is from Lima so he speaks the language and is familiar with the culture. I have always felt warm interacting with the people in Peru and my husband has been able to explain cultural difference that may cause misunderstandings, but this time he said "I don't like this place. It's not Peru. It's poor customer service." We won't be staying their again and we visit about every 6 months.

Very friendly staff and service

It’s ok, efficient staff, clean rooms

Location little bit too out of city’s.

Staff were helpful but that didn't make up for the noise.

A grad party was being held in the restaurant and courtyard. We had to move rooms as our original room overlooked the courtyard and the music was incredibly loud. No one could have slept! We moved rooms at 11 PM, and could still hear music reverberating through the building. The party went until after 3 AM so this was a horrible night for tired travelers. Why didn't they tell us this when we booked so we could have found a different place? This morning breakfast was served. It consisted of a glass of juice, a cup of instant coffee and 2 buns each. No protein, no fruit, just white bread. A terrible start to our day. !