i was charged extra 1000 pesos when i got to front desk which was operated by other tuorist staying and working for owner i argued the point for 15 minutes was told there was an extra tax from mexican goverment from a spanish tuotist who works there

I liked the energy at Casa Wayak. Nice staff, roof terrace and great location. I would love to be back as I felt like at home : )

Mattress must be better. They also must to put curtains in some beds.

Staff members are super kind and helpfull. The location is quite good, not too far from restaurant zone and bus station (12 minutes)

Friendly environment

Very minimal breakfast.. noise from outside in the dorm

bedbugs everywhere!!

The bed was comfortable

The surprise "sanitation tax" that was added to my reservation total after I had booked, the room was tiny (and I mean tiny), the shower ran cold, the lighting in the room was atrocious, the breakfast was small and underwhelming, the staff was cold/one receptionist wouldn't stop starring at me in a creepy manner but the worst part was the room had sheer curtains so the patio light shinned directly into the room until the sun came up and did the same.

The guy who was working at the reception was really friendly and tried to help us and let us switch the rooms when we complained about the smell.

It’s definitely totally overpriced!! The rooms are covered in mold and the smell is horrible. I got a headache because of the smell and had to change the room. The second room was a bit better but still stinky. The rooms don’t have windows so it’s kinda depressing in there and also the rooftop was a bit dirty and not the best place to chill there. But I’ve heard that the dorms are better than the private rooms.

The room was clean, the AC worked just fine, I was super tired when I arrived, they allowed me to check in earlier than 3:00pm and I was able to take a nap 😴 The place is not as noisy so one can rest properly, generally it was a great experience, I’ll definitely stay again if I come back to Cancún

Maybe the Jacuzzi was a bit dirty, but that’s probably because there’s lots of trees around it so the leaves fall into the water. On the whole though, this place is amazing, I highly recommend it

chill easy mood, not a crazy party place.

stuff was polite but very careless, from 3 nights I stayed , 2 of them I was locked out . first night I figure out room key was wrong . lucky another roommate came late after me and seen me waiting at door , he open for both of us. second night they closed house door , which key was not provided to us !!! I was so tired came back around 3-4 am from long walk and discovering city . and end up sleeping in front of the door outside on a chair :( Yes money was refunded to me, for one single night after I complain to owner . NO ONE APOLOGIZED TO ME FOR LOCKING ME OUT TWICE !!!

The staff was really cute, good AC, nice bed curtains

Breakfast could have more options, toilet paper was usually not there

The staff was very helpful and friendly, even tough i arrived too late and had messed up my booking.

Nice place, Nice staff

Rooms, especially bathroom was dirty. A lot of dust on the shelves and floor. Nowhere to put my towel. Table pads during breakfast covered in stains

Staff is very nice and helpful, and that made the stayed a great experience. Breakfast is simple but nice. Wi-fi works very well, toilets are ok. Clean in general.

I was in a room for 5 with another 2 guys and it smelled quite bad. It was a mix of dampness and dirty clothes of my roommates. I understand that’s nothing to do with the hostel but it was a bit disgusting. But I guess I was unlucky with the roommates.

the location

breakfast could have included huevos and not just toast and a banana , however it was nice to have your own kitchen to cook , cannot complain!

It was a nice place. Friendly and helpful staff, comfortable bed, delicious breakfast, lovely terrace... I enjoyed my stay there. Thank you a lot! 😊

Staff was really nice and welcoming, just a small business and you see they take care of you. Beds and room really comfortable. Really nice rooftop, swimming pool, terrace

Great staff!!!

The staff of this hostel made me to feel at home. I like the place very much as well as the evening gathering, having a dinner! Thank you very much!

-