The pool was beautiful. The room has very good AC! Great stay! Reception was very sweet and she hailed us a tuktuk to go for dinner as their restaurant was closed.

There was no AC in the breakfast area or reception as it is half outside so very hot. Also very steep hill to go up to the location and also no dinner was available. No hot water available- only room temperature

staff were helpful breakfast was ok with very limited options

a) No sign boards of the hotel from main road. It gets very dark in the night as there are no street lights and hotel is atleast 300m inside. It was scary to walk inside from main road b) looked like we were the only guests in the entire hotel. Understand it was off season but being 1 or 2 rooms occupied in such big hotel rings alert bells c) there were hardly any staff. there was one old waiter person trying to be helpful along with the receptionist lady. they together carried our luggage bags as no one else was there d) Rooms looked clean from outside but when you open wardrobes, mini fridge etc one can realize how dirty it was. Even the room key provided to us was dirty and stinking e) I feel the limited staff trying to do their best but management and ownership of the property has completely ignored it. This is the first time I am disappointed with a property which is rated above 8/10 on booking.com

Tucked away just barely out of reach of the "hustle and bustle" of the main strip at Mirrissa, Sommerset Mirissa is a real gem. Very easy to get to via tuk-tuk or by walking but when you arrive you feel that you're in the middle of the jungle. The infinity pool overlooks the treetops teeming with birds and at least two species of frequent primate visitors. The entire hotel was recently constructed, very well-kept, and clean. I would highly recommend a stay at Sommerset Mirissa whether for families, couples, or solo-travelers with a moderate budget and a desire for a more comfortable stay than what's available in other locations.

location

The infinity pool was nice, very shallow, so more of a lounging pool, rather than one to do laps in. The twin room was spacious and clean and modern decor. Hotel itself was very nice and blends with the scenery. The breakfast was buffet style, a mixture of western and Sri Lankan style deserts - decent food. The AC was very good.

The hotel is situated up a short hill, steep but walkable. The neighbours do not necessarily give off the best vibes, but we didn't face any problems with them. The WiFi was quite poor, it only worked when we were sat on the balcony, which was a problem as I was planning to work whilst staying there. The hotel listed as having cooking classes available, one of the reasons for booking this hotel, which was not the case when we enquired in person at the front desk.

Everything was nice. 5 minutes walking distance from turtle bay where you can snorkel with turtles.

They didn’t make the beds or cleaned between a 2-nights stay.

Nice pool

Too many bugs and insects in the room. Restaurant not operative

Everything, swimming pool is amazing with really nice view ✌️

nothing special just breakfast could be a bit more varied and coffee from the coffee machine the rest was great

The staff was very friendly, 24/7 secirity, nice pool!

The room was a litte dusty & dirty

The swimming pool was good

No room service after 8PM No staff to help customers after 10PM No intercom in the room, you have to walk upstairs to the reception Super deluxe room had insects and mosquito, no good view Value for money is really bad, they charge a lot but the quality of service is really poor

Really nice pool area, lookes lovely, nice dining area, good breakfast

The room was not clean, faucets unwashed, shower was dirty, the fan had brown goo and many centimetres of dust on it. Had a wadrobe, but it was unusable due to extremely strong moldy smell.

how clean is the room

you have to climb the lane top to get to the hotel if walking. bit tiring.

staff were excellent so friendly and assisted us with early check in and late check out. Good location

WiFi was very poor we didn't get to use

the hotel was nice and clean .. the rooms were comfortable and clean .. the staff are nice and friendly.. the location was good near the beach

nothing

Pool room staff

the bed is really comfortable

it’s a bit uphill and it’s really dark on the the road to the hotel at night

The place is magical

The room was clean and fresh towels were provided provided.

Both my partner and I felt that the staff were not friendly compared to the wonderful people of Sri Lanka we've experienced over the last two weeks. At breakfast the cutlery was not clean and no fresh tea or coffee on offer. There are other places in Mirissa which are cheaper and more value for money with better service.

Big room, nice view. Quite place.

It wasn't very clean. Location is not very good.

Everything

Nice pool with a good view

On arrival, we were shocked to find that the approach to the hotel is a long, steep passageway, just about wide enough to fit a car, littered with general waste. We were greeted by a manager, who told us that the room we had booked was not available as they had overbooked, but instead could have a similar room downstairs with no view. We agreed to see the room, and as we were tired from travelling, agreed to stay in this room. We were told we could change rooms the following day, but this would not be until post check out time. On walking into mirissa later that evening, we found there was no lighting, and there was dog excrement and a dead rat, amongst other things littering the approach to the hotel. It quickly became apparent that the room we had been allocated was rarely used, as the shower flooded the bathroom every time it was used, and there were dead cockroaches outside the room that were there for the duration of our stay. We also had to prompt reception for house keeping, as by late the following afternoon no attempt had been made to clean the room. Due to this we decided to check out a day early. When we went to reception we were told that we had already been charged for the night we didn’t want to stay and this could not be refunded. We drew the managers attention to the fact we had accepted a room that we had not booked due to their mistake, but this went ignored and he was not willing to show any goodwill. We were passed a phone to speak to the general manager, who also did not seem to prioritise customer service, and despite our offer of paying for the commission, insisted they keep the full value of our booking, and offered us a free stay in the future. An offer, which is frankly ridiculous, knowing we have travelled from the UK and are unlikely to return in the near future. We have since asked if we can donate this free stay to our fantastic driver, who is frequently in mirissa, as a compromise. This has been refused.