Es horrible el sitio y nadie nos atendio, tuvimos que buscar otro alojamiento

El personal es amable

Las fotos de las habitaciones no concuerdan con la realidad, es un hotel viejo. La regadera es una palanca en la que únicamente sale el agua por lo que no puedes regular la temperatura de la misma. No dan cobijas en la habitación por lo que tienes que ir a pedirlas al personal, lo cual es molesto ya que las habitaciones no están en el primer piso y se vuelve cansado para las personas de la 3ra edad o con discapacidad (no hay elevadores y son muchas escaleras) El desayuno tuvo un costo extra de 90 pesos al precio total, pero se vuelve bastante caro si nadamas se trata de un pan, jugo y café En general las fotos del hotel no se asemejan a lo que viene siendo en realidad

Die Lage wer perfekt, das Personal freundlich und die Zimmer sauber. Es gab zudem ein Safe und eine gute Klimaanlage. Die geteilte Terasse ist ebenfalls sehr schön.

Das Personal spricht leider ausschließlich spanisch, das Frühstück ist katastrophal und spartanisch. Handtücher gibt es nur gegen Aufpreis und es gibt keine zusätzlichen Kissen. Zudem ist das Zimmer sehr hellhörig, wir konnten bspw. die Gespräche an der Rezeption hören oder wenn jemand morgens einfach sein Handy benutzt.

great location great staff Breakfast was great coffee, bread, frit were plenty

really nice

not many channels

Location is very good - just few block from Zocalo. Lots of food places and nice shops in the area. Great staff on the hotel - friendly and helpful. Hotel is old and charming. We did enjoy our stay.

the location,

everything was good

The idea that this might have been a lovely hotel in 1923 before traffic and nightclubs but for 2023, the property is not fit for purpose and it's not four star.

I was offered a room with a balcony or one facing the internal courtyard. I chose the balcony. Then I found out there was no balcony to stand on, just a balustrade and the windows face out on to Calle 2 Norte, an extremely busy road. The room smelled of stale cigarette smoke, bad drains from the shower and a horrible cinnamon cleaning detergent. It is too noisy to open the french doors, The room has no airconditioning, no ceiling fan or portable fan. It was very hot and stuffy. There was hot water to the shower but not to the basin. You need to leave your room and sit in the share space to get an internet connection. Mostly the WIFI did not work in the bedroom. The breakfast is a tiny amount of fruit, a little bun and a cup of poor quality coffee, served in a small area to the rear of the reeception counter. The worst thing by far is given how noisy this street is, the hotel has not invested in double glazed windows. Apart from the traffic, there is a nightclub direclty opposite that has all its windows open, and plays extremely loud music and drunk people at the nightclub entrance talking very loudly. It was absolutely impossible to sleep, even with the wooden shutters closed and using earplugs. At 11pm I went down to reception and asked when the nightclub closes and was told at 1am. Then I looked on the internet which said it closed at 01:45am. The music was still very loud at 02:30am so I went to reception to tell them it was impossible to sleep. I hoped they might be able to go over to the club and ask them to turn the music down or close their windows, but the hotel staff just shrugged. It was not until after 03:30am that the club started to close-up. I really feel like I wasted my money staying at Hotel Elena as the most basic thing I require of a hotel is that it is possible to sleep in the room that I have paid for.