The dinner was very special and the staff were very nice

For foreigners, putting Hakone in the title made it seem closer to that region

The service and food are fantastic. The food was a very good variety of different things and served beautifully The staff is very friendly and will take care of your luggage. The hotel is very old style japanese ryokan with character.

In some places the ryokan is showing it’s age.

Very friendly and helpful staff dressed in traditional kimonos adding to the already great atmosphere. Quiet relaxed location. Beautiful rooms and scenery. We were the only westerners there.

I liked the accessibility of the public onsen. It was nice being able to go at any time in the evening. It was great how quiet and safe the hotel was. Overall, I would highly recommend this hotel to anyone wanting a getaway from the city.

I did not like how I could not opt for dinner/breakfast if we didn't select it prior to staying there. I would definately recommend opting for the breakfast and dinner because there are few izakayas around the area and one of them wouldn't let me and my father dine even though there were plenty of seats available.

The accommodations were fabulous! The room was spacious and beautiful. The onsen had indoor and outdoor baths and was serine. The meals (breakfast and dinner) were delicious. The Staff was exceptional.

Staff were very attentive

Quite old and run down