We cannot recommend this chalet highly enough. The customer service is first class. Nick is a friendly and practical chap who always had a smile and a joke at the ready. He was relaxed but focussed. His wife Mariana was cheery and helpful. The chalet was very attractive and well laid out. We rented the family room with our 2 sons, age 12 and 9. We were impressed with how spacious the 2 adjoining rooms were. The bathroom was modern and the water was always piping hot. We tried out the Jacuzzi which was fun and very relaxing. We were impressed that the rooms were cleaned each day and dry towels were provided. The food was of a high quality and the honesty bar is such a good idea as it allows you to mix with other guests informally over a drink. We were often very tired in the evening and Nick helped us out by giving us lifts home from the local restaurants. Nothing seemed too much trouble for him. Nick taught 3 of our party and, due to his personal attention, their progress was staggering. Most of all he taught them to have fun skiing! Nick was always happy to share his local knowledge. He is obviously well respected and connected. He was happy to show us the best restaurants and shops to browse and we both bought new ski gear as it was so reasonably priced. We found Borovets to be quite touristy so it was quite refreshing to be in a nearby town where tourists are few and far between. The local restaurants are excellent and amazingly good value. One of them in particular was like a stately home with beautiful furnishings. We ate out for about £20 each night for 4 of us with drinks and desserts. We were incredibly lucky with the snow conditions as there were about 250cm and it practically didn't stop snowing. Overall I would say the best thing about this chalet is the hosts. Nick and Marian obviously want each and every customer to have a special time and we certainly did. My son knew that we were writing this review and said to me "make sure it's good mum". We hope to return next season and are trying to get friends to come with us. Thank you Nick and Mariana for making our stay such good fun and so memorable.

We stayed as a group of 6 adults over new year and had a fantastic holiday. We cannot recommend this place enough! Nick's chalet is lovely - comfortable, clean and cosy. The rooms are spacious and have everything you need. Nick and his family are just brilliant and constantly went above and beyond to make sure we had a great holiday. Everything is just made so easy by Nick who does everything! - Skis, lifts to and from the slopes, restaurant bookings and recommendations, massage bookings etc. - nothing was too much trouble. Two of our group were complete beginners and they had a week full of lessons with Nick who is an excellent instructor. It was definitely worth staying in Samokov (just outside of Borovets) to experience this place. The restaurants in Samokov are also much better value than the ones in Borovets - we went to three all recommended by Nick and loved all of them. This chalet and everything that comes as part of the package is amazing value - definitely stay here.

We were a group of families with children and this was our second group trip to Nick's chalet and yet again we were not disappointed. Nick and his family cannot do too much for you and nothing is ever a problem. They arrange transport to and from the airport, provide skiing equipment and tuition, drive you the 10 minute trip to and from the slopes, can provide packed lunches for a small charge and will book restaurants as required. Boots, skis and helmets are all available from the chalet basement so there's no need to go searching elsewhere and lug all the equipment around. Nick was a fantastic instructor for our both our children and any more advanced skiers. He is also able to arrange extra instructors if your group needs it. Snow was patchy in a some places by mid-April this year, but it was fine the previous two years and a couple of feet is forecast later this week. I would rate Four Seasons Chalet very highly as the service is fantastic.

We are a group of 13 people and this was our second stay in Nick's chalet. We thoroughly enjoyed it. Everything lived up to our expectations. There is no need to say how amazing Nick and his family are. You shouldn't worry about snow conditions because there is always artificial snow and Nick's family will try to do everything to make your stay unforgettable. We will all definitely come back to the chalet.