neatness

n/a

Staff was very helpful

Nothing

the stay was nice, problems were attended to immediately

nothing

Die Unterkunft liegt direkt an der Strandpromenade. Kleine Geschäfte und Restaurants sind fußläufig gut zu erreichen. An einem Abend haben wir im hoteleigenen Restaurant das Buffet genossen. Das Personal dort war freundlich und das Essen sowie das Frühstück waren gut. Insgesamt war das Zimmer sauber und groß. Vom Balkon aus hatten wir einen schönen Blick auf Stadt und Meer.

Wir wurden auf unserer 18-tägigen Reise durch Südafrika nicht ansatzweise so unfreundlich an der Rezeption begrüßt wie im Blue Waters. Bei beiden Damen, die uns bedienten, hatten wir überhaupt nicht das Gefühl willkommen zu sein. Auf einige Rückfragen wurde nur genervt geantwortet, als wollten sie uns als Gäste nicht haben. Der Concierge, der uns mit den Koffern aufs Zimmer begleitete, war wirklich sehr nett, wodurch der erste Schock leichter zu verdauen war. Der Innenpool war zwar groß, aber auch schon etwas in die Jahre gekommen genauso wie das Zimmer. Der Außenpool hatte an sich eine sehr schöne Aussicht aufs Meer. Leider konnten wir diesen nicht wirklich nutzen, da viele Gäste alkoholisiert den Pool belegten und wir uns dadurch unwohl gefühlt haben.

Clean and a great view of the sea

Room aircon was not working properly. It was hot in the room.

The location, the rooms, some of the staff members being helpful

security mannerism when you come back late into the hotel, they treat you as if you are taking chances and you do not stay there. Even as you give them your room number they rudely block your way from entering the elevator whilst the check on their spreadsheet or they hold the clip board in a manner that is blocking you from moving. (15/02/24, 16/02/24,19/02/24). Funny enough when my other friend had visitors they didn’t stop them to ask them about their room numbers, mind you these were men, yet they stop women who happen to be guests at their hotel whom they saw checking in by themselves, leaving the hotel by themselves and coming back to the hotel by themselves House keeping is biased according to the Color of your skin I called to ask for plastic spoons they never pitched until I went to my friend in his room asked him to call on my behalf the spoons came almost immediately (16/0/.24) The property has to consider replacing the sewerage pipes as being on the 10th floor right at the corner meant that it had unpleasant smells in the mornings My other friend reported the same thing and they stayed on the 7th floor The last nights stay (19/02/24) was a pleasant one as the lady at reception Nosipho was very helpful, she also remembered us from our previous stay there when we frequently had troubles with our access cards that kept on deactivating as a result we had frequent trips to the reception area

The pools at facility were good

The lift to the highest floors was very slow

The rooms were nice and big. Loved the TV set as well. The breakfast was nice . The view from my room was superb. The rooms were fairly clean.

First impression was not good. It took me almost 3 hours to check in. That messed up my plans for the day. The other thing i was on floor 10 where the swimming pool was and the floor was full of water most of the time.

The staff were friendly always ready to help. The rooms were always kept clean, on a daily basis. The rooms are modern and offer great views of the Beachfront and Moses Mabhida Stadium. The restaurant offered a variety of great food, in a buffet format. Overall, it turned out to have been a great family holiday destination. It was great so see many other families.

There were no utensils provided to make coffee or tea.

Wow the breakfast was tops. Chefs you are doing a great Job 11/10. I enjoyed everything.

Non

Rooms are spacious and breakfast was excellent close to the Casino mall lots of restaurants movies and the Barnyard

Look a little bit run down but it is definately not once you booked in

T

The breakfast was simply amazing. We were booked in a room facing the sea as we had requested

Everything was good this time

The place was nice and clean, breakfast was excellent. The porters and security officers are friendly and welcoming

Parking space is too limited and they dont seem to care or worry about ppl parking on the street, they dont even mind saying parking at own risk yet you are their guest

The property is next to the beach and the buffet breakfast is good

The carpets and curtains need to be washed as they’re not in good condition and they smell bad

The view enjoyed the breakfast

The noise from the shower place or toilet when not in use

The location was phenomenal, The breakfast was exceptional, The views "Front sea facing" were beautiful

On arrival, the lady and gentleman at reception were extremely rude and unfriendly, making it feel as if I am staying for free and they were doing me a favor, the lady (Nonku) gave us a room (411) that had another room with a gab between the door that I couldn't enter but anyone could see and hear anything happening in my room, I then requested a room change the very next morning with another gentleman at reception (Charles Moyo), he made the note and said they would contact me once available. I went back after 11, spoke to the same lady that "helped" when I arrived, told her I requested a room change, she looked at me and raised her eyebrow as if how dare I, again making me feel as if she was doing me a favor. I then paid for three days parking, she wrote down 2 days, making me look like a fool on the third day waiting and blocking the parking as they wouldn't let me in ... On the last day, we had just gotten back to the room after breakfast, we were occupied gathering our things in the room and another staff member just opens the door without knocking, just entering with her "master key" which was highly unprofessional and unacceptable while my husband was half naked. Overall, unfortunately, due to the staff, unfriendliness, and unprofessionalism, I will not be visiting this hotel again. On the other hand, well done to the front desk manager and Charles Moyo. You guys should be promoted to higher positions and do something with some of the staff you have working under you.

It is right by the ocean with nice views.

During 5 days stay, 4 times I found cockroaches in my room.

Breakfast was Incredible...absolutely well executed...Place was clean and near. Food was amazing and the staff were super friendly and helpful....VERY VERY IMPRESSED The View was beautiful...Room was clean with clean sheets,towels ..very impressed. Loved the little drinks as well.

Cleanliness and the food

The aircon in the room was very noisy and had a bad smell. There was also nothing special about our stay while I specified during the booking that it was for our wedding anniversary.

The view, Moses mabida, beach, mostly the breeze

Showers are without curtains

Great breakfast… I love the staff from the breakfast we even tipped them because they are so kind and welcoming. The food was amazing and had everything. The cappuccino was great. The security staff was also so welcoming and great.

The basin didn’t wanna open so we ended up sleeping with a wet bathroom from from busy trying to open.

The breakfast was top tier & all the kitchen stuff wery friendly. The only thing thats good about blue waters is the view, & the breakfast

We got the water when we got to the room & the following day we were told it comes a complimentary when you check in but we booked there for 5days. So now the question is that “where we supposed to check out everyday & check in again in order to get the complimentery water everday?? We even had to ask for the spoons for the coffee

BREAKFAST WAS EXCELLENT AND THE RESTAURANT MANAGER WAS A TRUE PROFESSIONAL

RECEPTIONIST ON CHECK IN WAS RUDE, UNFRIENDLY, TOTALLY DISCONNECTED AND SHOULD RECONSIDER HER CHOICE OF CAREER

Thanks for birthday celebration setup nice

Nothing