l’accueil en français . partout à Madrid les personnes en relation avec les touristes ne parlent qu’un anglais approximatif ( musée, avion… ) alors que les touristes sont à 80 pour cent français.

les salons d’accueil

The location

First of all the amount of noise they have is unacceptable for a hotel. They had a wedding with speakers until very very late at night and I was hearing everything that happened at the wedding. Nobody notice me and I couldn’t sleep all night The toilette was dirty and had hairs in the floor, In the terrace people used to throw cigarettes at it It was the worst experience I’ve had in a hotel. Don’t stay there I

La atención y amabilidad del personal de front office.-

the location was fantastic. Quiet room although the doors bang when closing.

They have a weird policy of taking a sum of three hundred euros out of your account and keeping it even when you have paid the full amount of your stay at the reception desk. When you try and calculate how many guests they have in their chain, it must come to a large sum, which in rotation, they have access to in perpetuity. This feels like a scam even though it was explained to me at the desk that such a deposit is an insurance against fraud. I mean who would book a room under a fraudulent card and not turn up. I'm still waiting for the money do come back it my account.

המיקום פשוט מושלם!! מרכזי מאוד וקרוב לגרנד ויה, אבל לא בתוך ההמולה של הכביש. המלון שוכן בשכונה היפית ונחמדה עם מלא מסעדות וטאפס באר בסביבה. ארוחת הבוקר מצוינת ומבחר ממש טוב של ירקות, פירות, גבינות, מעדנים ועוד. חביתה מבקשים ומכינים לכם בהזמנה לשולחן. החדר שקט מאוד, לא שומעים רעש מהרחוב או מהחדרים האחרים. העיצוב בחדר ובלובי ממש יפה.

אין מקלחון, אבל יש אמבטיה - פחות אהבתי. מה גם שהאמבטיה היתה בה נזילה, אז כשמילאתי את האמבטיה החדר כמעט הוצף. החדר די קטן וגם המיטה הזוגית ממש צרה, יותר בכיוון של מיטה וחצי . לקחו לי פיקדון בגובה של 360 יורו (הזמנתי סה"כ 2 לילות). הפקדון תפס חלק נכבד ממסגרת האשראי והייתי צריכה להשתמש בכרטיס אחר ולהמתין כמה ימים לפינוי המסגרת.

A reggeli tökéletes, az ágyak kényelmesek.

Vécékefe is kell a fürdőszobába!!!

Very good room, clean and good location. We were frequent clients of this hotel.

The problem resides in the following. We stayed in the hotel since the 7th of may and paid directly to the hotel for the first night and the second night was reserved through booking.com and paid for from what I reviewed in my Visa card statement. However we were returning at 11:15 pm to the hotel and my wife had to go to the bathroom fast, however the door of the room didn't open with neither of our keys. We went to the counter and they told us that the room wasn't paid for and that we couldn't access the room until we pay. I showed the employee the VISA statement and he said that he didn't care and I had to pay to access the room. So I paid again, me and my wife were so furious and ashamed by the treatment through the night that we didn't sleep well at all. At 9:00pm we went to the counter and requested to speak to the manager, Just before the manager spoke to us, they credited the account and she apologized and said that we could have breakfast for free, we told her that we were so tired that we had to go back to sleep because we had a 13 hour flight that afternoon. We had stayed on the hotel at least 4 times if not 5 in recent years and we would had appreciated another compensation for the shameful treatment and the bad night that we had to endure.

There were a plenty type of food option in their buffet breakfast. Lot of variety diets, really tasty.

One incident, we left two glasses of champagne glasses inside the small fridge of the room. But, next day we didn’t find them because apparently when they did the cleaning room someone took it. Then, next day we asked for them but we only received back one glass the other one was broken or lost it. That was sad because the glasses of champagne was a gift present for my wife.

Ubicación , colchón , fruta desayuno

Me cobraron dos veces la habitación + no funcionaban los canales tipo de la tele + precio parking 32€ diarios

Excelente ubicación y habitaciones muy confortables.

Claudia at the front desk was outstanding. She was helpful, kind, friendly And extremely hospitable.

Локация супер. В тихом центре Мадрида. Просто великолепно ‘

Ubicación perfecta para visitar Madrid

Habitación interior tipo zulo mejorable y sobre todo que invirtieran algo de dinero en insonorizar las habitaciones, duermes toda la noche con el huésped de la pared del cabecero de cama, habitación de interior con nula insonorización, se oye cualquier cosa hasta si le da por toser o charlar media noche entera al de la habitación contigua Fue una noche horrorosa

Localização

O labirinto

Sehr schöne Lobby, cooles Design, sehr nettes Personal - vorallem Patricia war einfach mega!! (Wir hatten nämlich unser Handy im Taxi vergessen und sie war wirklich seeehr hilfsbereit und dank ihr haben wir es wieder). Die Lage ist sehr gut, zu Fuß alles gut erreichbar.

Das Zimmer war ziemlich dunkel und Dinge wie Flaschenwasser waren nicht inklusive. Sauber war es, allerdings sah es in die Jahre gekommen aus.

Very very friendly accommodating staff Attention to detail!! We felt taken care off!!

All good no negatives

Great breakfast and super position. It was my birthday and I got a surprise cake in my room.

Muito boa localização, e hotel muito simpático. Staff muito simpático.

Nada em particular.

Very charming environment in the hotel and creative decoration

El desayuno muy correcto y variado. La ubicación excepcional. La habitación era muy agradable. Nos atendió a nuestra llegada Patricia, una excelente profesional, muy amable y simpática.

Todo fue bien

Muy buena ubicación

Cama muy pequeña en habitación doble, incómoda. Se sentía ruido de la habitación de al lado, poca privacidad.

La localización y el desayuno bastante completo.

Ya nos ha ocurrido varias veces con Booking, nos dan las habitaciones que no te dan si reservas directamente a ellos. Reservamos una doble básica con un ventanuco de medio metro que daba a un patio y tuvimos problemas con el aire acondicionado (no climatizado). Es invierno y si lo pones aunque sea bajo, la habitación se caldea y no hay manera de dormir, y la ventana era ridícula para que entrara algo de aire fresco. Es decir, asarse en pleno invierno en Madrid.

Awesome location, breakfast fabulous and nice beds

Room too warm, road outside a little noisy

The room are so clean and designed well, I was surprised, also it’s so close from everything perfect location 👌🏻 the staff are so helpful, Thank you

High Standard of accommodation and very friendly and welcoming staff.

Nothing.

Las instalaciones

Todo me encantó

Excelente ubicación y relación precio-calidad. El personal muy amable, todo muy limpio.

Podrían aumentar las opciones de desayuno.

Location was very convenient to plenty of restaurants and it was within walking distant to Prado and many other sites. Staff was exceptional.

Bed was not very comfortable.