everything was excellent

nothing

facilities were good but staff assistance poor

no valet parking! the parking lot was two hundred yards from reception no one to show to room which was 100 yds from reception no masseuses available which defies the point of paying £500 per night to stay main dining room was very cafeteria in functionality with 7 star prices !

the spa itself is amazing

£155 for a 60 minute massage is greedy. The phone in the room was archaic. The breakfast delivered to the room was 3 crossiants for 2 people not even warmed

Absolutely amazing spa, even though there was no available appointments during our stay we left feeling totally refreshed and relaxed. this spa has everything you can ask for and much more! The staff was very welcoming and lovely throughout the stay. The room was spacious and very comfortable, the bed and pillows were super comfy (when I booked the room I asked for a pregnancy massage and from this only information they had prepared the room with a pregnancy pillow for the night, that is first class service!!). During the night the room was dark and totally quite, just perfect and we slept so well! We had dinner and breakfast at Hillfield with great food and service. Our expectations were quite low since we had decided not to go to the Michelin star restaurant (it didn’t felt worth the money while being pregnant) but we’re so happy with our choice and ended up having a four course dinner at the Hillfield, with great wine suggestions for my husband and really nice dishes and excellent service. Thank you so much Pennyhill for givning us the best mini babymoon ever ❤️

An absolutely stunning hotel, stunning spa and Latymer was amazing for our evening meal.

Everything was a 5 star standard.

Spa and restaurants very good.

Rooms little dated and poor housekeeping

Some of the staff were amazing and very helpful

We had dinner in the latymer restaurant, proposed to my partner, so we were watching a Instagram video of how I didn’t it and had a very rude couple, giving us dirty looks they also complained. So we had to move tables, it ruined our night so we ended up going to bed then leaving early the next day

Loved the spa, it is outstanding. The pool bar was great with a good selection of food and drinks. Our rooms were nice and well maintained. The grounds are lovely. The staff were efficient and friendly. Breakfast was great with loads of options.

The restaurant is completely soulless, it is like a nicely decorated cafeteria, the food was good but very overpriced for the surroundings. In the rooms I think for a hotel charging over £600 a night for a basic room you would expect fresh milk in a mini fridge, long life milk is not good enough. In one of the rooms, Columbine, there is the most extraordinary bath but it is completely impractical as it would take hours to fill, we had 6 rooms the other 5 were great.

Great wifi seems to be compatible with my work computer which is rare. Great spa

Service at the restaurants could have been quicker but to be fair the waiters were all working super hard, it’s just understaffed like most places

Beautiful grounds and woodlands

stayed in Violet junior suite: Water leak made carpet wet and musty smell , TV did not work, window blind was broken, bathroom lights failed, swimming facilities overcrowded, Dinner service poor: 45 minute wait for starter, 45 minute wait main course, went to reception to complain upon check out, Duty Manager unavailable, waited for one hour but did not appear, then left contact email and phone number but nobody contacted me. Have stayed in this hotel many times previously (10), standards have dropped dramatically. Do not bother wasting your time and money at this hotel, you will be more than disappointed

The whole place is amazing. Couldn’t fault it at all

Searched through the tele to find a radio station, to listen to music while getting changed and it wasn’t working

lost my staffs baggage , couldn't allocate our rooms long wait in reception. staff un organised.

Very pet friendly

We booked one of the most expensive room and there was no room service; no turn down service: we paid £3k for one night and it was not in any way worth it, no space in the spa, or faculties around. Despite a great dead of feedback to the place themselves they offered me 25% off to come back which was still a huge amount of money for a really disappointing stay. I’d book the Clivdeon instead, MUCH better value for money.