the room was spacious clean soft beds free coffee good air con all round a excellent stay and the location was perfect right in the heart of the nightlife

the pillows were not as soft as i would like ahaha

Spacious comfortable and very relaxed prior to hospital appointment

NA

Nothing to much trouble

N/a

the shower and bedroom were really nice ! Can’t complain really. Staff were nice and accommodating plus breakfast was well nice too.

The walls are thin though so you can hear the people in the next room.

Location great, room exceeded expection, so spacious

calidad precio

mobiliario algo viejo

Wonderful staff, great location. Fantastic ambience and facilities.

The air conditioning in the room wasn’t great but this wasn’t a huge issue in 9 degrees heat.

All room facilities were excellent.

NIL

The location was good. The room was a nice size and clean. Bathroom was wonderful Comfortable all round

Not much interaction with the staff. Hotel car park unable to find and ended up parking across the road which was more expensive

During my stay at this hotel, I experienced nothing short of a delightful experience. The room matched the portrayal in the pictures precisely, and all amenities functioned flawlessly. I wouldn't hesitate to return as it offered excellent value for money. Highly recommended!

Extremely clean in the room and throughout hotel, friendly staff, great facilities (gym, bar, restaurant), bathroom was modern and shower was incredible

Pillows were really uncomfortable, quite expensive

Where it situated

Not the hotels fault, but very noisy

Room, bathroom all lovely. Not sure why I always get given a room with 2 double beds?

Expensive and no breakfast included. Otherwise everything really good.

Breakfast was amazing as was the staff apart from reception. Great showers and quiet rooms

Check in could have been alot better

Excellent service, spacious dining area well managed n stocked

Slow lifts at times

Very clean very nice

Nothing

Nicely furnished.

Hot rooms meaning couldnt sleep. Incredibly annoying. Reception confirmed air conditioning not working and couldnt open window. Many people had the same poor experience.

Big rooms bathroom very nice like the shower

Shower blocked flooded bathroom booked for three days reception put it down as two on second day I asked about this I was told no problem it was a mistake the next day my room was blocked had to go to reception and explain again safe in the room wouldn’t open reported Saturday phoned reception and went to reception 4 times took 24 hours before someone came and resolved the problem

Central location Clean and welcoming entrance lobby

Just the overall layout and the facilities the room was amazing it was my first time and wish I had my wife with me as I was by myself a on a business trip , I can't fault anything from the staff at reception to the hard working house keepers and general staff all just make you feel welcome,honestly hands down the best hotel I've stayed in for that price and definitely can't wait to visit again when next im in Birmingham totally brilliant 👏

Cant fault anything, even if I wanted to be picky still can't fault anything the gym could probably do with one more bunch but overall for the space the gym was amazing and thats just being picky

I loved all of it. The staff were lovely and polite the breakfast was amazing and the rooms and the reception area was so clean. Felt like I walked into a Palace and not a hotel. It was in yhe perfect location so easy to access anywhere from the trams

Na

Nice ambience, lobby always smelled amazing,centrally located, Comfy rooms, lovely bathroom with quality toiletries.

Breakfast could do with vegan options. Area you had to go through to get to the parking was less than clean.

Lovely hotel. The beds were super comfortable, the bathroom was quite impressive, too! There was food available to order non stop, the location was central. I loved it!

The lifts seemed to be glitching a bit-made us worried, so we took the stairs.

Couldn’t fault the hotel

Nothing

Everything is excellent

Nothing

Clean and comfortable

No shower cap in the bathroom. No hot chocolate for bedtime.

location

it’s a bit tired

good location, clean, room was very comfortable with handy little touches. easy check in and check out

nothing.

Room was very quiet as per my request, hot power shower, clean room, fairly comfy bed

NA