Everything from great staff, very good breakfast, nice pool right on the beach.

Nothing.

The property was just breathtaking! I can’t explain how perfect it was, the view was just exceptional. I cannot fault the staff they was so friendly and helpful.

I wish there was another mirror in the property rather than the one in the bathroom and in wardrobe so us girls can do our hair sitting down haha. The problem is the other people staying on the other side of prana was able to use our pool which caused an issue when trying to use the sunbeds.

Very nice breakfast Great location Beach access

Nothing bad

location great for what I wanted, close to airport.

having to cross the main road to beachfront.

The room and property were nice and clean. It was calm too, we were able to get sunbeds everyday without that usual competition :D

It was a bit pricy to get around from the hotel (to Fishermans village around 200tbh and to Chaweng around 300-400tbh). But it was nice that hotel arranges ride to Chaweng every morning at 10.30am for 50tbh and every friday to Fishermans village for free. Also the breakfast could be better. There could bre fresh squeezed juices and the bread section could be better.

everything

So clean, very kind and helpful staff and great facilities

Beach was a little small and water not clean

The pool was amazing and very well-thought! We had a pool access room and we would 1000% recommend it (room 1010 is the best I think). And the breakfast was awesome, many choices and everything was very tasty ! The location was great as well, and the staff were all very kind and helpful.

The room could have been cleaner. And the pool bar wasn’t open.

great value

the guy at the night shift wasn’t helpful

Do yourself a favor and book this hotel. As the staff at Prana always says, "they have not forgotten how to do Hospitality after the pandemic". Stayed in the room by the infinity pool/ocean and it was absolutely great. It is a huge room with a huge bathroom, both with enough place to leave your belogings. There were amenities, and the room had complimentary coffee and bottles replaced water everyday. Views were stunning. Hotel is close to the Fisherman's Village, which is a great place to visit for food and shopping (A 7 minute taxi that costs 200 bahts. It is not a walking distance, though). There are also other options to eat near the hotel on a walking distance. The food in the hotel was good, specially at the Tropikana Beach Club - menu had a lot of options of Thai and Western food. The staff was extremely helpful. One night I spilled a beverage on the room sofa and when I called to ask for some cleaning products and a rag to clean it up, the staff showed up at the door with ANOTHER SOFA to replace it in less than 15 minutes. Specifically wanted to mention the attention of Lak, who went above and beyond to make sure we had the best stay. I was interested in having dinner by the beach one night (which is one of the services provided by the hotel), and he and his team took care of all the details. Koh Samui had some tough rains on the previous days, so the beach was not the cleanest. Lak and the hotel staff went to the point of cleaning up the beach around the hotel to make sure the dinner was possible.

No problems at all. Maybe the only point that could be improved is breakfast. Felt that there could have been more options.

Very friendly staff, rooms fitted out nicely enough. Breakfast is very good.

Hardest bed I've ever slept on, repeatedly woke up with "pins & needles" in my arms (I am used to a very soft bed).