the rooms and the building is modern and pleasant. Room was nice, good aircon and wonderful ocean view. Sound insulation was decent. Staff is pleasant. They offer free airport pickup and drop-off and a complimentary massage session.

The hotel is located in a messy neighborhood. Crossing to the beach is quite stressful, because of the crazy traffic that never stops. The private beach wasn’t exactly private, there was an artist who tried to sell us things and when we told him we weren’t interested he clearly wasn’t happy. The hotel seems to be very popular among large mainland Chinese and Russian groups, which felt overwhelming at times. Not ideal for couples or other travellers looking for a relaxing holiday. Breakfast was average. Wish it had less carbs and more clean protein and fiber options. We had a terrible experience with their tour desk. We wanted to do snorkeling and asked for a recommend tour. We mentioned our preferred language is English. We were suggested a 3 Island tour that featured two hours of snorkeling according to the brochure, as the most popular tour. What we got the next day was - not suitable for snorkeling at all. We were told to walk around the beach instead. Only when we said we wanted to go back to the hotel, that the guide got a boat to take us out to the snorkel area. Literally no one did snorkelling in that area though. The guide also then said that this area isn’t good for snorkelling. - the group was not in English. The guide just translated a few key instructions for just the two of us (time and location to meet). That is not a “tour in English” - Organization was terrible, delayed by an hour, felt stressful and unsafe. It was really not made for foreign travellers. The hotel should not be selling this tour at all. We lost a whole day of our vacation, were very stressed and angry. Needless to say no refund was given. We asked to be dropped back at the hotel immediately, but the guide kept asking us to “help” him by staying on the tour. The hotel called us to calm us down but they didn’t seem to understand the main issue and lacked empathy. If you are planning to do snorkeling or any other tour, use a different provider

good location

no coffee machine in the room. it’s rude to hang off our phone call while responding to the pickup issue only by “we are busy right now”.

Room was very comfortable & clean. Lovely ocean views from room & swimming pool.

Not much to complain about 😀

Friendly staff. Good facilities.

Our room was at 25th floor and therefore views were stunning. Staff was really great and helpful and they arranged us airport shuttles to both directions. Also private beach was really nice addition.

Gym could have more equipments but otherswise really good.

clean beautiful

no

very clean, amazing location with great view. very friendly staff.

nothing

Got an upgrade with balcony toward the ocean and a massage voucher. Really nice view from the room. Nice pool and body massage. Room with AC. Shower and bathtub separated. Mirror with lightning.

No AC in common areas like the lobby, corridors and elevator. Sky lounge was closed. Do not like the wall-to-wall carpet in the hotel room, feels nasty. The curtain in the bathroom did not cover the whole bathroom window. Food was okay.

Comfortable and lovely swimming pool!

Thank you Queen Ann Hotel and staff for making mi family's beach vacation at Nha Trang a lovely and relaxing experience.

Many surfaces in the room showed smudge mark and stains around the night stands, bedframe and drawers Nothing a wet cloth couldn't have wiped down. No big deal but noticeable.

Had a very nice and clean room with a great bed, bathroom, TV and balcony sea view was lovely. The breakfast was good too

Nothing

We went to Queen Ann Nha Trang Hotel based on images & description available online. There were not much helpful reviews but we went ahead with Premier Twin Ocean View Balcony on 22nd floor. Hotel is 40 mins approx drive and they provided free airport transfers. We informed them about our flight landing time and their representative was available to receive us. - Room: Make sure you get an ocean view room. We got an ocean view room, and it was so nice waking up to beach view every morning. Spacious clean great view and space for everything. Comfortable beds, plugs each side ample storage space for things etc. large bathroom with rain shower plus large bath. - Location: Very good location with walkable distance to many good food and the Nha Trang Beach.The famous Nha Trang Beach is just across the street, short walk from hotel. There is a lot of marts, convenience stores, walking distance from various restaurants. - Staff: Staff are mostly friendly and helpful. Some people did not know English but still we were able to communicate for what we wanted. - The complimentary platter of fruits that was waiting for us in the room was a good idea.

Downsides: - Hotel asks for your passports or 100$ as deposit. It would be better if the hotel informed about this in advance instead of informed us about this at the time of check-in. - Complimentary breakfast buffet: The food in the restaurant wasn’t the best. The breakfast was below standard for a 5 star hotel. Food and drinks options are limited. Breakfast selection especially fruits station, drinks station and bakery station can also be improved in terms of quality and could have more variety. - Rubber slippers in the room: looked very old and worn and it would be better if they were replaced with textile ones or in cotton or waffle material - No welcome drinks & refreshing towels during check-in

Floor-to-ceiling windows can directly see the beach

tv no have youtube

This hotel was fantastic. amazing quality staff. really clean hotel with good amenities like pool and private beach. breakfast was superb. I would definitely recommend friends and family to stay. we had an awesome offer for free to and from airport taxi service! that was much appreciated.

noisy construction near by. also hotel is just slightly off from city center but not too bad.