Good breakfast choices. Spacious room. Restaurant staff were careful to advise on menu when aware of chilli intolerance.

Odd room layout with wardrobe in bathroom. Too many emails and text messages before, during and after, some with conflicting information regarding need to book for breakfast, dinner reservation. Lack of clarity regarding breakfast charges - what was and was not included in the rate. A menu was on show but we were told it was not needed and it was simply ' help yourself'. Mixed messaging. Ambient temperature in public spaces only just acceptable. No access to newspapers. Additional parking charge and issues with getting the barrier to open. Menu in Rib extremely limited as I have an intolerance to chilli.

Our third room was very comfortable. Good size bathroom with plenty of mirrors, but oddly the wardrobes in all rooms appear to be in the bathroom. The staff were all very pleasant and helpful. The live music in the bar in the evening was nice.

The room numbering system on the wall sent us in the wrong direction carrying heavy cases up 2 flights of stairs as there was no lift, and down a long corridor until we realised that the there was no such number on that floor. Back to reception where we were told that the numbers were indeed incorrect, they didn't know why, and our room was up the opposite staircase, so had to ask for help carrying the cases this time. How difficult is it to re-number a door? The room turned out be very very dark and depressing, looking out onto a dirty flat roof and a bank of trees just a few feet from the window. I couldn't see to do my makeup or hair as the lights were also very dim. So we asked to move and were upgraded to a slightly larger room and much brighter, however, the ceiling must have had ducting above it as there was a constant hum and the ceiling was actually vibrating making it impossible to sleep, my husband told reception and we were moved again. The third room was very comfortable and the reception staff were excellent. Didn't like the down-market designated smoking area at the entrance to the hotel. To be greeted with the unpleasant smell of smoke and vapes and people standing staring at you as you weave past them, seems a peculiar choice by the hotel management. The breakfast was a bit boring, no tomatoes and the bacon & sausages were overcooked. Not enough variety for me of prepared fruit, some strawberries and blueberries would have been nice along with the apple slices, hunt the grape and more apple slices, but it was all edible. The parking charge of £10 per night was extortionate.

The room was was big enough for a family of four and the kids loved the swimming pool, which was the main reason we booked. We also enjoyed the bar and the restaurant and proximity to the motorway.

£10 for parking was unexpected.

The layout and location were great. The gym was excellent and convenient.

Cleanliness in room was.lackikg with a hair found on the bathroom.sink and dusty lampshades

The breakfast was top notch

Not as expected

Lipstick on wall , dated furniture . Not value for money

The reception staff helpful and friendly Location good and rooms large

Not children friendly The restaurant hasnt changed menu for years other than salmon to cod!! Very limited and expensive Think terrible made to pay parking when staying!

The helpful & obliging staff @ Breakfast

The large waste skip outside our bedroom window, the additional charge for parking our car, and the difficulty locating the hotel on sat-nav which left us the wrong side of a dual carriageway having to get directions from the Premier Inn.