Clean, central, all basics like kettle, hairdryer, iron, toiletries in place. Great view from 10th floor

Room was much too hot, 23.5 degrees on arrival. Unable to reduce temperature in room to less than 19 degrees. Contacted reception and was advised that was the lowest temperature possible. Sealed windows so unable to open. Had to remove duvet from cover and take off mattress topper in attempt to be cooler but had an uncomfortable night because of the heat. This was felt by both me and my young son who shared a twin room

Nice clean room with extensive options in bathroom

Overpriced compared to last visit.

Large clean room with plenty of toiletries and towels. Very comfortable bed. Very quiet despite central.location

Little confusion during check in when booking could not be found, but dealt with efficiently. Design of shower means bathroom floor can get soaked.

Comfy bed! Clean fresh and very welcoming! Friendly helpful staff.

Just too hot in rooms on arrival and took until next day to cool down. Disappointing that bar was closed from 4 on Sunday Bottled water in rooms needed as we had to buy from bar on first night and then ask at reception in second night

Clean, comfortable and convenient

No restaurant or bar open due to renovations but still charge you a £5 tray and £5.50 service charge to eat in your room!

Good location. Clean room.

Really comfortable bed and room was a good size. Had a good size TV and desk. The Bathroom was modern, clean and the towels were really good quality.

Could have done with some drawers or shelves for clothes

Lean well layer out rooms

The reception desk could be a little more inviting, rather than solely functional.

Everything

Nothing

It was a good hotel offering comfortable accommodation for the one night I needed. The breakfast was good.

Having to buy 2 nights when I only needed one. It was difficult to get through to Reception on Friday evening from outside the hotel in order to register - I tried 7 times!

location, car park close by, ambience, peaceful and secure.

N/A

Stuff ready to help

Comfortable and the breakfast

Nothing

I loved the location, the staff and the view.

Nothing.. just my room was little less organized but it was not the hotel's fault as I wanted to check-in earlier.

The breakfast

Notting

Staff welcoming and friendly restaurant very good.

Nothing

Modern new comfortable right in the centre of Newport. Will stay there again.

Nothing

Breakfast was lovely and staff were very pleasant!

Hotel room was a little warm for my liking but no complaints there.

Very conveniently located to train station and bus terminus. Staff was very welcoming and helpful in requests. Rooms were clean and tidy far exceeded my expectations. Will definitely recommend this hotel to anyone who is staying in the Newport area. I will stay here again if I get another opportunity to visit Newport.

I can honestly say that I can not think of anything that would be an improvement as I really enjoyed my stay.

Good service with pleasant staff. Breakfast was delicious

Not being able to park nearby but it is in the centre of town and is converted from civil service offices (passport office)

Everything

Nothing

Good, nice hotel, great staff

Nothing

The variety was not enough, for example, more fruits and options for vegetarians

Almost everything. Better than Hilton and Premier Inn. Ideal location. Excellent view over the river. Good choice of food in the restaurant, friendly atmosphere.

Almost nothing - poor quality toilet paper, lack of teaspoons in the room!

Lovely hotel great value for money. Lovely views of the town from higher floor room.

Excellent breakfast with great staff

there was no "stewed fruit" on the buffet......seeds, sultanas, dates - all OK but some prunes or similar would have completed the presentation nicely. Hot food was good and some pastries to finish.

The rooms were amazing 👏

We liked where it was situated. The staff were well mannered and it was easy to know your way around

The room we were in was boiling all the time. We turned the temperature down and at one point we turned it off and it was still really warm. I found when we tried to put the fan on we felt nothing.

The room set out was nice and comfortable. Classy bathroom ")