No welcome Rang for credit card details No toilet paper Wanted signature on contactless payment No shower gel Rock hard bed Bed lights not working Mini bar was an empty warm fridge. Workers at 7am

Woman at reception was nice, though they had no city maps and the information provided was old (for car rental company & tourist info office, neither existed any more). But good communication on W.app after arrival, which was very helpful.

If you arrive in a city where tap water isn't good to drink, it would be nice to find a bottle of mineral water (costs less than a euro) in the room and a glass to drink from. Also the room was cold although the heating was on.

location

nothing

The location is brilliant. The staff were nice.

The photos are deceiving. Or they were taken 10-15 years before. The breakfast was pretty bad, too. There was a weird smell in the rooms.

We had an enormous room, perfect location. They bring you italian breakfast in the room. Friendly staff!

it’s location. it was clean. breakfast was very nice

there wasn’t a glass, cup, water, spoon in the room. i needed to take a medicine in the evening, we had to go to a cafe nearby to get a cup with water. that’s unacceptable for a BnB.

The staff avialability

Everything else

Big, clean room, big bathroom, comfortable bed, localization, price, quiet, general experience

I couldn't get in to check in and noone was picking up phone for good one hour so i had to wait (for their defense it around 4pm so during siesta), I was asked at what time I want breakfast to be bring to my room on Saturday morning and I said at 10am. Unfortunately information got lost and someone knocked to my room first around 7, then 8 and finally i opened at 9.