Location of this hotel is fine as it's close to the beach and several different shopping centers with restaurants are in the vicinity of the hotel.

Although we received an upgrade to a suite (after complaint about hygiene in our room) which was better than the room that we initially booked, overall my option about this hotel is: 1. Very dirty, couch in the rooms are totally worn out and dirty. 2. Mold in the sink of the bathroom. 3. Rooms are advertised with sofa bed but even in the family room there was no sofa bed for my child. I send the hotel a message about the sofa bed prior to our check in but I received no response on my message, this showed a lack of attention and professionalism. 4. Negative response on requests by hotel staff every time I had a request (I requested extra bed amenities as I needed to make up the couch as a bed for my child myself and I also requested ice cubes as the minibar in our suite was broken). Just only by convincing the staff that I really needed what I requested, they fulfilled my requests. I had to request extra bed amenities 2 times because the staff was not capable of making up the couch in the room that we were upgraded to after our complaint, as also the suite did not have a sofa bed. 5. No extra set of blanket and pillow in the room. 6. When I requested an extra blanket, the staff did not understand what a blanket was. A blanket is quite a standard term in hotels, the level of English of the staff was really poor. 7. There was an extra charge for breakfast for my child while I booked my stay including breakfast and in my reservation there was no notice that there is a charge for breakfast for children above 4 years old. 8. The breakfast restaurant looks more like a staff canteen than a restaurant of a nice up-scale hotel. 9. The restrooms of the swimming pool was very dirty and smelled like a public toilet on the street. 10. The swimming pool was not continuously guarded by staff.

Nothing

Extremely unfriendly staff! Breakfast is not worth the price.

Good

Nothing

having Starbucks at their lobby

coffee at Starbucks much different taste compared to other Starbucks, also this Starbucks cannot accept cash transaction without notifying customer before ordering. The property should have bellboys to assist on luggages.

Very friendly staff!!! Always looking out for you! Convenient location. Close to the seashore. Very enjoyable route along the coast for an extended morning run.

NA

The beach and surrounding area were nice. The hotel has a good swimming pool and hot tub, sauna.

Upon arrival, the stuff didn't speak English, we communicated in Chinese, but for that level of the hotel you would expect English speaking stuff. The room had many issues, safe which didn't close, window was broken, couldn't lock because the handle was broken, the bathroom drying wire was broken as well. So for at least 2 hours on the first day we spend calling stuff to fix it, however the window they can't fix it, so we stayed with the unlocked window for the rest of our stay. Also the room couldn't be changed as hotel was fully booked. No apology from the hotel either. The swimming pool locker room, was alway full of underwear hanging from shower handles, or inside sauna left for drying, and later some stuff would claim it. During our stay, breakfast buffet was always out of food and serving plates and cups. The stuff wasn't ready to serve big amounts of people, and were managing badly under pressure. the seats were always a problem, as there were no manager to arrange the sitting properly and left to guests to find empty tables. It was very sad experience. On the last day, during buffet dinner, the cleaning stuff was sneaking and drinking from people's left drinks, and saving left over food. To my expectation, the hotel didn't mean proper standards.

Breakfast needs to be improved

Service improved

i stayed here the second time, by mistake , the rooms are comfy, clean and good view

food, horrible menu choice, staff can't speak english, the hotel is on teh busiest highway/road, no store, market nearby.you can't walk out of teh hotel.