Nothing - appalling

When we arrived our booking had been cancelled! The staff were rude, the hotel was dirty and clearly not enough people to help guests at check in

Bartenders did absolutely amazing cocktails and coffee, all staff made our vacation more comfortable. Room cleaning was perfect.

Some a la cart restaurants had buffet style as well. We also had no chance to visit all of them because of no available spots to reserve table.

Tuvimos problemas debimos retirarnos

La higiene y el mal estado de algunas cosas, falta de mantenimiento

Banheiro do quarto , piscina do resort

Serviço dos funcionários , praia em frente ao hotel , comida dos restaurantes

muy. bienexelente

Un lugar muy bonito con una playa muy bien cuidada y las instalaciones modernas. Todo el personal en general es muy cortés. La oferta gastronómica es amplia y variada. excelente relación calidad/precio.

La ubicación es increíble porque hacia el lado norte hay acceso a playas sin resorts ni masas. La música en las tardes frente a los buffet relajante, divertido

Promete mucho, cumple poco: en la programación hay actividades en playa que ni los encargados de la animación conocen como pádel o actividades en agua que promocionan que se realizan mediante un tercero y teniendo que dejar depósito $, como kayak. Las instalaciones son lindas, amplias pero le falta muchísimo mantenimiento. Los jardines y habitaciones de primeros pisos huelen a cañería y humedad terrible, tanto que después de más de una semana de regresar mi hija sigue con tos. El check in es una AGONIA: muy amables te reciben para decirte que esperes sentado. Hicieron doble cobro de la reserva inicial y pese a que es el hotel quien hace los cargos directamente, y que hay una supuesta encargada de reservas por Booking, nos habían mandado a llamar a Booking y que nosotros debíamos ver cómo solucionarlo. Finalmente un chico muy amable se salió del típico libreto, llamó al área contable y corroboró que ellos sí habían cargado dos veces la tarjeta. Se inició el proceso de reembolso, y por fin tuvimos que buscar quién nos ayudara con las maletas, pero aún no se soluciona el reembolso La comida, el buffet era copioso, pero de sabor y sazón muy poco, el olor allí además era horrible, que preferíamos sentarnos en las mesas de afuera, con algo de calor y mobiliario con hongos. Los shows de los niños súper bullosos y algo sexualizados, tan excesivos que mis dos hijos de 5 y 8 se aburrieron y aturdieron. Hubo personal con una muy buena atención al cliente que lastimosamente es opacado con quienes son perversos en ese sentido: hay los dos extremos. El sofacama es una mentira, la estructura no soporta el colchón que acomodan y se escurre y queda en el piso. Había filtraciones de agua del piso de arriba en el techo del baño (sobre el sanitario). Los colchones los almacenan en un cuarto sin puerta, están con moho y cucarachas. Cero higiene El rol del concerje es de un vendedor que te enreda con una invitación, pero dependes de él para reservar restaurantes, pero es un engaño

The reservation specialist Educador was very good to myself & my family. He was very helpful & attentive to us as a group.

I love the facilites and the staff are very attentive.

The air conditioner in the bedroom never cooled.

Eduardo was an amazing Guest Relations Contact! Thank you for the 5 star service! Definitely coming back soon! Yeimi from the front desk was great with amazing service as well as Luz and Nicole from the Front desk! Thank you Sirenis!

Everything was great!

Resort in general, pool areas are ok. Dirty beach.

Too much seaweed. Service in restaurants sucks. You are lucky if you get a soda before you finish your meal.

Everything was in one place, and the staff was very friendly and accommodating.

They tried to sell me a timeshare, and I was taken by surprise, being that I am on vacation to relax, not to put myself in a financial burden. I felt it to be a little misleading.

The beach.

The air conditioner didn’t work well, specially in the room

lovely room, beautiful beach.

very poor communication with front desk and staff. felt we were being given mixed messages daily on room, restaurants assigned and housekeeping.

the room was beautiful, great activities for kids!

We all got food poisoning.

The hotel is beautiful decorated, spacious and clean. The manager on duty- Josue, made our stay for our sister bachelorette extra especial. The buffet had variety and food was always delicious. Entertainment by the recreation team was always fun!

The restaurants was understaffed, we made a few reservations but it took quite long to have the food/ drinks delivered. It was not worth the wait, we preferred the buffet. Transportation from and to the airport is not included, going outside the hotel can easily be $80.00 US one way. Plan ahead.

book it

outdated rooms, the beach was worst I’ve ever been to, unkept, seaweed all over, had to step through a mountain of seaweed to get to the water witch was not blue and clear but very dirty and scary to swim into. I only got in once. Some of the bartenders and servers were mean, they were not attentive at all, did not ask meif I wanted a drink, was no service at the beach to get a drink unless you walked to the bar which had a line of 20-30 minutes wait time each time. then when I asked for Coco Loco, they said he ran out, we had all inclusive food and drinks, but couldn’t drink or eat most of it. Also the chef at the beach buffet was in a bad mood, food was awful, I could not eat any of it. The chef was not even eating that food, he was dipping bread into coffee and eating that for lunch, that explained the type of food he was cooking since he was not even eating it. The food at the restaurants was terrible too. The buffet could follow standard precautions and have all the customers put a glove on before touching the tongs to put food in the plate in order to help spread germs. I got sick on my third day over there, I had diarrhea, the next day my four year-old vomited twice in the morning. Luckily, no one else got sick. we were washing and disinfecting our hands all the time. I could not eat much after that, I wasn’t even drinking unless he was beer in a can hard to trust those plates that I saw food stuck on them and probably the cups were not clean either. Staff could not keep up with the amount of work, you could tell they are overworked, which I feel sorry for them. One lady burned her hand because the tongs were too hot, this happened at the buffet by the pool. I could go on and on, but in essence, make sure you have enough people that can handle the amount of visitors and keep up with the cleaning and serving your customers. we went to the coffee shop and there was ants in the coffee, picture attached. The water park was nice and the food was better over...

Staff was quite friendly.

Horrible. Dining facilities were obviously overwhelmed by the number of guests. Couldn’t even get plates for the buffet line. And all the restaurants had earliest availability at 9pm. For a family of 4 with 2 young kids, that bad. And the buffet lines were out the door from about 6 to 8pm. This place has 900 rooms and obviously cannot support the load.

there were plenty of activities. you could not get bored there lobby was ok

Hotel was overbooked. they could not keep up with meal. breakfast, lunch, dinners all had 30-45 mins wait time and if you’re lucky, you get a plate at the buffet. if not, wait another 10 mins for plates. meal time at 6-8pm was a nightmare. unless you’re happy dining at 9 or past that, you will not have a pleasant time. Rooms had issues. We had cockroaches that visited multiple times daily. The hotel suggested they could fumigate the room. No way I would let them do that with kids around. also they were overbooked so switching rooms was not an option. Pool restaurant had tables and chairs that were not cleared of bird poop. i get it that there’s birds. but the least the hotel could do was to get the chairs washed every other day. there’s poop everywhere! fresh ones, dried ones. Beach was covered in seaweed. There’s a clearing in the morning. But that’s not enough through the day. Waterpark that was part of the property was so old, rusty and minimal.

Nice beach, select Staff members

Leaving aside the Norovirus outbreak and days of gastroenteritis, this resort has poor management. At check-in you are assigned a Concierge based upon your booking operator. We were assigned Heriberto and went to meet him but pulled aside by Hector who booked 3 dinners. I was asked to write down the information, he apparently didn’t use the email booking system. None of the 3 were actually made and we treated poorly on arrival to the restaurant. The buffet areas are not clean. Several times we saw staff take glassware, wipe it with a cloth, and then used again. Plates were dirty, utensils were hard to find. The buffets were understaffed. The pasta station was at times 10-20 people deep as it was the only reliable food. The cook did one order a time in a single pan. We tipped housekeeping $20 each morning and despite leaving notes of thanks never had enough bath towels, and the minibar wasn’t replenished daily. The water park is dated. The mattress slide caused injuries from elbows, knees and feet being skinned. The 2 open slides were usually closed. On the one day they were open we saw 2 men plunge at the bottom and become disoriented in the turbulence. The life guard was posted the, literally holding up part of the slide by hand. He responded rapidly to the 2 near-drownings. A dangerous slide. FWIW the bar at the water park only has beer, no mixed drinks. There is very little sun cover at the park and be aware you cannot wear UV protecting shirts, even small children. Overall there is no sense of Management being present and there is marked variability in attitude between employees. Some were wonderful but clearly no culture of excellence towards service. Back to the outbreak: there was no sense of concern from the Resort management. Many families were affected and had to receive medical care for dehydration. There was no noticeable changing in cleanliness, no hand-sanitizers at the restaurants, no sense of extra cleaning or care of the facilities.

The resort is beautiful! Location ideal, on beautiful beach, pools were very clean, the room on 3rd floor was awesome, high ceiling, nice patio, lots of lights. The drinks were great but the food was just okay. Our concierge Joshue was the best, he informed us of all the great activities going on at the hotel and booked us almost every night a table at the different restaurants. Joshue was really a big help through our travel. The show at night by the Animation Super were impressive and the kids club was great for our 2 children. We booked a couple massage at the Spa and it was one of the best massage me and my husband ever had. I highly recommend this resort and we will be back for sure. Oh and I almost forgot to talk about the aquapark which was so fun!

The food at the restaurants was just okay, the noise level in the restaurants was pretty high and the smell at the buffet locations was not pleasant but it was manageable by choosing to eat on the patio when space was available.

Facilities, very family oriented resort, no disruptions or anything annoying... very good for stay with children. Even though hotel was fully booked, the resort is huge and we didn't feel any crowds or didn't need to queue. Nice beach and pools and great food provided all days long Nice staff, overall very kind and helpful

We saw few times cockroaches in the bathroom Booking an airport transfer from the hotel to the airport by one receptionist - she was cheating with the agreed price (agreed amount with her was in the end requested more than three times higher by taxi driver and after calling her, she was absolutely cheating and lying to us, didn't want to call her boss to resolve the problem)

swimming pool space beach aqua park

not clean - in restaurant need to be improve

Nice and spacious room, overall a nice property

A bit dirty, moldy and smelly air conditioning triggered my allergies (I asked to be moved to a different room and it was better, but should not have happened in the first place) Some of guest-facing staff spoke very poor English, so arranging anything was a pain The beach was not cleaned so there was trash mixed in with sand and the big pile of seaweed by the shore (it was cleaned up during my stay)