La ubicación es fantástica

Cuando uno llega al alojamiento y no trae equipaje grande, piden depósito y en ningún lugar lo avisan antes de llegar

Muy bien ubicado ! Excelente SPA y servicios

Beautiful property, cozy, good price, good location

Room interior needs maintenance, a little outdated, and could be cleaner. (The toilet was not flushed when we first arrived, also found insects in the room)

The Spa facilities were great and the treatments wonderful. No general access to the sauna and jacuzzi, though, only when you have book as part of a treatment. Rooms were decent. They double sold a room one night so I had to move elsewhere then come back. They were spacious and clean and a had a massive bed. Shower was hot and powerful so great bathroom. There were not enough sun beds for everyone by the pool which didn’t bother me but the other guests thought they were in 1980s Benidorm and put towels down to reserve beds - which they then didn’t use for the most part until later in the day. So, don’t expect classy people to be staying here. They were all smoking cigarettes and getting burnt by the pool all day. If it does rain, or get cloudy, the other guests don’t want to give up their sunbeds so hover and leave them reserved with sodden towels. It really did spoil what is actually a beautiful space. The kind of person that goes to Playa is different to somewhere like Tulum, for instance, so it’s not really the hotel’s fault. The hotel could have, however, removed towels from unused sunbeds as I only wanted to lie on one in the morning after breakfast and before lunch when they were largely still empty but ‘reserved.

Lack of sunbeds and lack of stopping other guests unnecessarily reserve them. Didn’t have unlimited/or general access with a reservation sort of access to the spa facilities.

Sentralt og behagelig plass rundt bassenget. Helt ok mat til frokost, men treg service.

Første dagen var det ikke tilgjengelig badehåndklær og ikke nok solsenger. Rommet var også vendt mot ett av byens største utesteder (Coco Bongo) som skapte mye bråk på natten - balkongdøren vent mot gaten var ødelagt og låst ved hjelp av en trepinne som holdt døren delvis lukket noe som gjorde at mye lyd fra gaten kom igjennom.

Os funcionários são fantásticos, todos muito prestativos e alegres, a localização é excelente, não poderíamos ter escolhido melhor lugar! O SPA é um show a parte no hotel, maravilhoso, experiência incrível!

O café da manhã poderia ter mais opções para quem não come comida mexicana pela manhã, não tinha o básico, como por exemplo ovos. E o atendimento do restaurante deixou um pouco a desejar.

Las instalaciones muy bonitas y es u lugar tranquilo

Deberían tener su propio restaurante.

Localização, quarto, piscina

Do barulho, da poeira e do cheiro forte, que vinham da obra q estava sendo feita na área da piscina. Preferia q avisassem isso durante a reserva e não na chegada.