Comprehensive package

Too full of people

Es muy facil conseguir cocaina te ofrecen en todos lados 🤷🏽‍♂️

Ya habia estado hace 5-8 años atras y la calidad del trato al publico la comida y los restaurantes era mucho mejor la verdad que a bajado mucho la calidad

Room was terrible. Mattress gave us a backache all week. No electrical outlets. Ran out of bath soap, no tv station listing.

Themed restaurants

La comida muy buena.

El trato al llegar de Lus Manuel en recepción cambió todo y nos decepcionó

The restaurant staff is pleasant and quick. The pool staff was also very nice. We appreciated the overall friendliness and availability of the people who work there. During our stay we had car trouble and the staff also helped us with that.

Our first night there was a very loud party outside of our room hosted by the hotel itself. It was not restful. Regarding the beach, it was full of sargassum - not the hotel's fault - but it rendered the beach unusable. The food options were not as varied and at one point, there were items that they ran out of and did not replace.

I did not like the way I was treated, I had knee surgery recently and they gave me a room far away on the 3rd floor. The tub was so high that I had to buy a stool in order to get in.

Room was old and the ceiling was loosing paint. Mosquitoes where all over. The lobby bathroom was filty and had roaches. This is a 1 star resort.

The swim up bar and pool were exceptional. Also thought the entire staff, especially the entertainment crew, were outstanding! Very convenient to have the shuttle rides throughout the resort which makes it easier for everyone.

Thought the mattresses could be a little more comfortable.

Energetic and helpful staff

Locks were broken, fan was broken, water dropping from ceiling, rooms and washroom were not clean, dust and hair were present