It’s location was perfect

Beautiful room. Spacious, clean. Kind, helpful staff. Really enjoyed our stay - would definitely (and hope to!) book again.

n/a

Lovely bar and restraunt

Nothing

The Reception staff could not have been more friendly or helpfull, excellent.

The quayside was a busy place, not staying there before we didnt know what to expect, still lots people milling around 3 am.

The room was outstanding, the staff were very friendly and courteous, I didn't realise until arrival that the room included parking so that was a huge bonuse

It was a bit of a walk into the city proper but this was easily countered with taxis or having a drink along the Quayside

Location

Poor value and apparently didn’t have any river view rooms. Looked over a car park

Got one of the suites. It was huge. Huge bathroom with shower and bathtub. Very comfy room

Not much. It was great!

Good location, comfortable

Had a Club room and faced another building, despite being Quayside hotel. Hotel Bar closes at 1:00, no night service

Location, staff were excellent too, ooh and the tiger king prawns!

The gym is a little small

Staff were lovely

Room is dark but everything else good

The room was amazing! Great sleep comfy bed

The room wasn’t as clean as it could have been. Rubbish from previous occupant found under bed, dirty marks on bathroom floor and tiles

Staff

Nothing

Excellent Breakfast amazing in fact

Having to leave the bed!

On first arrival the reception staff were friendly and very helpful. Breakfasts were great with a good choice and again the staff so friendly. We would 100% stay in this hotel again for the above reasons and also the location.

Location excellent and nice decor/furnishings, comfy bed

Scaffolding outside was disappointing, should have been pre-warned and dark lighting/lack of lighting in room was an issue when applying makeup and bathroom not good enough standard

Location great. Room and view fab. Bed very comfy. Lovely gent on reception checked us in on arrival even though we arrived early morning due to flight time. Asked for more coffee tea etc and they were sent to our room in no time. Excellent food in hotel restaurant and lovely view of The Tyne from window seat.

Low level lighting makes it just a bit too dark …

Excellent location.

We didn’t have a river view and there was a noisy delivery on early Sunday morning.

Room and location is great.

N/A

Loved the Malmaison, wished that we had been able to stay longer. Location is perfect for exploring and very scenic. Food was wonderful and every staff person we had contact with was very helpful, warm and kind. Abby who took care of us at dinner was top notch!

NA

Th location

The room decor

The reception staff are amazing and so very helpful, I had a disabled friend and they couldn't be kinder to us and as helpful.

The hotel taxi service is something to review, we waited a long time for a taxi and when it arrived the driver didn't have a clue where we were going, we had to google and give him directions and he did not know where to park or get close to the building and my disable friend had to walk a lot further than she needed too, he didn't know what to charge us as he forgot to put the peter on and was not happy to charge by machine and wanted cash. Not sure about it being executive travel.

Close to the quayside, good multi-storey car park opposite the hotel, Starbucks in hotel…

Rooms good be bigger for the price, could do with a decent coffee in the room being available, difficult to get near a good mirror for makeup etc.