Breakfast & location was OK if you are accustomed to Chinese ingredients for the breakfast, and the location was close enough to walk to the subway station.

Cooling system(air conditioner) was not working properly so we had to ask to change our room. It turned out the new room also was not cool either. So they gave us a cooling fan instead. The BIGGEST problem for this hotel is that it is hard to find someone who speaks English well. We had problems communicating with clerks. They were unable to speak not even basic English so it was surprising that this hotel is RAMADA.

We requested a bathtub and were immediately given one as we had booked a room with one. Loved the bathtub. Its close to the subway and bus stop. It's close to South Lake /Nan Hu

Arrived at front desk, staff did not greet, nor asssit with luggage

The room is huge, the bathroom is modern and updated, and the bed was comfortable. Overall, the hotel is modernized and comfortable.

Very little support outside of Chinese, so foreign guests from several areas of the world had trouble checking in or asking for things. The location is not great, there's not much around and it's a pretty long walk to the metro.