the staff were friendly and very helpful

could do with updating of decor and facilities

good

Great room, great pub, superb breakfast.

lovely decor very homely .

the menu is twice expensive than anywhere I stayed but given the rise in food costs lately it’s about right. not the hotel to blame

Friendliness of staff on night of arrival and in face of cock up over breakfast. I had booked (and at hotel request specified) breakfast for 7.45 on 1 Feb. Going down to reception at 7.40 nobody was about and the restaurant locked Another guest was just leaving having booked breakfast for 7.30. At 8.10 a cleaner arrived who was lovely, offering to make me something but it was too late at that point, given my appointments. Would be good to get an apology.

In addition to the above thd bathroom was awful.Hot water tap was literally twisted to face the wall (immovable) and there was substantial mould around the bath and shower. Also a badly damaged tile which I considered dangerous because of the sharpness of broken ceramic. Very disappointing.

It was the perfect location for us. We also needed a dog friendly hotel with parking. The staff were very welcoming and friendly.

welcoming, nice breakfast, good choice of evening meals

There was nowhere to escape the dreadful and over loud music in the bar area, we could even hear it coming through the floor in our room! Our room needed the bathroom door lock fixing, the sash window repairing/replacing and there was no toilet brush and no anti slip mat for inside the shower.

breakfast was being served to late, was offered a sandwich in replacement but was told twice that what I was offered wasn’t available.

Yummy

It was quite noisy till late night like 11 pm. Room was cold .

English breakfast was excellent. Evening meal was good The bedroom size was large, the bed comfortable.

I was informed that the room was to be refurbished which was reflected in the discounted price I paid. Two bulbs in the room were off, and there were minor problems with bathroom fittings.

warm welcoming atmosphere, food was amazing

Great location with excellent facilities. First class breakfast and service. Staff could not have been more pleasant and helpful. Very comfortable stay, will choose to book again.

Generally good standard, despite cooked breakfast order missing black pudding. Restaurant food on a par with most pub style menus, however, some brewery chains offer discount on dining to residents.

Nicola didn't reply to my query via the app requesting further clarity about parking, since the Booking.com description indicated reservation not possible and a quick view on Google maps indicated double yellow lines either side of this busy B route. Also the property has been refurbished to a high standard, but in the process Room 9, and quite possibly other rooms have received an annoyingly green Emergency Light in the process. Glowing green in early hours may add some excitement during Halloween, but buildings regs don't require this level of cover to be compliant.

food bed comfortable location near train station very friendly

nothing

exceptional value for money