Lovely hotel , breakfast was lovely and the spa was nice too

They threw away my wedding cake :( the man on reception offered to put it in the fridge for us but didn’t label it so the next day the kitchen staff binned it

Die Ruhe, die sehr gute Küche und der Service im Restaurant

Zuerst ein abgeschraubter auf dem Wannenrand liegender Duschkopf, der nach Reklamation schnell repariert wurde, aber in so einem Haus gar nicht vorkommen sollte. Dann ein sehr verbrauchter abgeriebener Fussbodenbelag (Zimmer 333), lange nicht renovierte Fenster

lovely looking building

breakfast was not great and very expensive.

The building was beautiful

Our room wasn’t in the main building and was a good walk from the main restaurant and reception

Excellent customer service from start to finish.

Not a lot Nice grounds

Very dated. Needs total refurb. The snack bar restaurant is awful

The staff are fantastic! Nothing was too much for them. They supported my elderly parents, with finding them accessible accommodation and transport. The breakfast was excellent and service was brilliant.

The location is beautiful. Very peaceful and clean. The facilities were good and the building was fantastic.

Beautiful setting, lovely old hotel

Our room was very nice except for it sounded like a clog dancing team where above us who got up at 6 am to practice on a Sunday morning

Went for a spa gateway. Really nice hotel, the building is beautiful and so are the grounds and garden. The staff is very nice and friendly and the restaurant and spa are great.

There could be Netflix available on the TVs in the bedroom.

Lovely hotel,I stayed overnight for a spa break. It's in a quite peaceful location with 2 restaurants on site and a relaxing spa. The service and welcome from William was outstanding, providing all the information you need and providing a very warm welcome.

Lovely swimming pool! Beautiful hotel and grounds. So child friendly. Staff exceptional... Rohan at breakfast has an eagle eye and manages everything so effortlessly and makes everyone feel like they're the most important guest there. You're not rushed like at some hotel breakfasts. Candice (or was it calice) was always so friendly and efficient. Cleaning staff... Everyone really... Lovely. Forgot the name is the ladies who served us dinner and the dinner manager but they were all lovely too

Not much choice for kids lunch and dinner. Just one kids menus with only three mains. When you're having lunch and dinner and staying three nights, can get boring

Friendly staff, lovely bar and restaurant and spacious room.

Location and house

Very tried, dreadfully stained blinds No room service menu Rubbish water pressure and shower

Location

Decour was very dated and the steam room wasn’t working in leisure Center an spa pool wasn’t very good plus the swimming pool gets very busy during the day

Breakfast excellent and dinner great!

room location a bit noisy

Very helpful and polite staff. The hotel was very clean and the rooms were lovely. Breakfast was delicious.

Only thing was in one of the rooms the shower wouldn’t turn on but we had a bath.

Amazing spa, amazing property, great restaurant and staff.

Beautiful settings

Looks a bit “tired”, specially the bedroom bathrooms need better cleaning, towels with holes, lots of dust/hairs in towel rail…

Lovely spa and pool facilities. Lots to do near by for families. Great breakfast. Fabulous dinner (if a little pricey!)

Sleeping arrangements. 2 double beds - would prefer 1 double, a single and z-bed.

Beautiful Surroundings

Beds uncomfortable

Breakfast was lovely & staff were attentive to every need.

I had requested on my booking for a walk in shower due to a mobility issue Not only did I not receive this small request ! I was given a room with stairs leading to the room & MORE stairs to access the bathroom. When I asked for another room it was walking distance from the main hotel. I did explain I had walking issues. So had to make do as they said they were full (on a Monday)

We had the premier room which was lovely and large with a 6 foot queen size bed and separate bathroom with double shower. It was very comfortable and had coffee in room and had been newly refurbished with new furniture. A very pleasant experience. The spa and swimming pool and sauna is an excellent addition to the hotel for use during the day.

Nothing

We like how tranquil it was and also the fact that it’s very traditional

We loved everything

A beautiful house, friendly & helpful staff, very good food.

Just the very long & a bit confusing walk to our room. Also the small number of lounge chairs by the pool.

Beautiful room

Bad signage and was difficult to find places.

The breakfast was very good. A very wide range of choices on the buffet. The staff are ask friendly and polite. The rooms are spacious and comfortable. The lounge area is nice and relaxing. I had a pedicure treatment and the therapist (Emmie) was nice, professional and friendly. All the staff at the establishment are friendly, helpful and professional.

The spa facilities need improvement. I came here 5 years ago and it has gone down since then. The jacuzzi wasn't fully functioning. The relaxing loungers on the poolside need to be changed. Having fabric on poolside wet facilities isn't wise, as they're constantly wet. The wall/painting is peeling of in places on the poolside. It's not pleasant to look at when relaxing and needs refurbishment. It didn't give me the full relaxation vibe. The dinner menu is somewhat limited, but I enjoyed what I ordered.

Beautiful country manor set in amazing grounds. It has a lovely lounge area to relax in. We spent time there drinking tea and reading of an afternoon just relaxing.

The room we had was nice but it was very tired looking. The bathroom really needs an overhaul. There was mould on the sealant around the shower and the paintwork had seen better days. We had booked a twin room with two double beds (I was sharing the room with my Mum) and I asked via email if the room could be fairly close to reception as I am disabled and find walking distance difficult. However on arrival we were allocated a room behind reception but it had a king size bed which Mum and I had to share…the only other option was to be located a substantial distance from reception and the main areas of the hotel. We accepted the room as it seemed the easiest option but it was far from ideal. Another little issue was that we were due to have some family come to the hotel for morning coffee with us in the lounge over the weekend so we asked whether it would be possible to pre order some pastries/biscuits to serve with our coffee. We were told this was not possible as there would be no pastry chef on duty… we felt this was something which, could have been organised as we asked over 24hrs in advance. Instead we cancelled and we went out for coffee elsewhere who could accommodate this. It was disappointing to say the least.

Breakfast was held in a lovely bright room with a beautiful view. There was a good variety to choose from. The serving area felt very organised and clean Staff were readily available if you needed any help

Our overall stay was pleasant. The rooms were clean and well presented and the bed was very comfortable enabling us to get a good sleep. Access to the pool and Sauna was a nice addition and the breakfast was quite nice. It was my partners birthday and the hotel staff gave us a complimentary miniature bottle of Prosecco, sweets, balloon and a card which was very thoughtful.

Our room had very squeaky flooring boards so walking around the room was very noisy. The shower was a nightmare as the temperature was very difficult to adjust. We had to choose between cold or scorching hot which made for an unpleasant washing experience. The hotel is very big and finding our room was quite difficult to navigate around as the signage isn't very well discripted. At breakfast time we came to the lobby and was told at the reception that we could help ourselves to coffee, then breakfast and find a seat in the dinning area. We did just that we were met with a broken coffee machine. I approached a member of staff and told them the machine wasn't work and was totally dismissed and made to feel like I was burdening her with asking for help. She walked passed me and over to the coffee machine, took a look as if to confirm what I was saying was true and then walked off again without any information as to whether she was going to seek more help or that I should hold on for a sec whilst she investigated. So I had a closer look myself and realised the the machine needed to be reset. So I pressed the reset button and within the time of the reset the staff member came back and abruptly told me that she couldn't fix it and I would have to forgot about coffee and try fresh juice. I explained that I had fixed the problem and all that was need was to press reset and the machine was now working. With that she shrugged her shoulders and walked off to carry back on with what she was doing. We were made to feel like we wasn't supposed to be there and I had wasted her time. Now not that money is an issue but there is a level of service and quality in relations that should be a standard when you spend almost £500 for a 2 night stay and that wasn't what we got. We shrugged off the 1st rude encounter and processed to get breakfast. We helped ourselves to the buffet which was nicely presented and the preceeded to find a table.

booking in: room was lovely: food was excellent, and staff were very efficient.

nothing

Grounds were beautiful

Our 1st room was very noisy on 4th floor we were moved.

Lovely property, staff friendly.

Food was not brilliant. Limited menu and quality average.