Excellent food and attentive staff, beautiful pools, great drinks

No issues

We were thrilled to be upgraded to one of the 5 traditional Mayan houses on the property. Spacious room, large and comfy bed. Big storage and bath areas. Very comfortable rooms! Rooms in the hacienda buildings also looked very spacious. Convenient location just 40 minutes from Mérida and an hour from Chichen Itza. Ake Mayan ruins just 8 minutes away. This is a place to have a rental car. Toured around during our 4 days here but also enjoyed a very relaxing day just on the grounds and at the pool. Nice breakfast options included with the room.

Service and ambience

mosquitos

everything!

Breakfast could be improve

The staff was exceptionally attentive, helpful, friendly and informative. They wanted to please their guests and worked very hard to deliver exceptional hospitality. The family suite was a comfortable size for a family of four. The beds were comfortable as well. We felt that the upkeep of the room was at the highest standards and we loved that it was a bit secluded from the rest of the property. The property was beautiful and well-maintained and had a very peaceful vibe. My husband and I also got massages and were really impressed by the service.

The shower in the bathroom was a bit difficult to manage as the water sprayed outside the shower and soaked the floor.

The property grounds were lovely however just need a little bit more love and looked after. It all seemed a little neglected. I would suggest more care to detail. The rooms were very nice though.

Being in such a remote place where you can’t pop out for dinner easily, you expect that the menu has variety. Unfortunately this was not the case. The food itself was good but not enough variety.

Staying in the incredible architecture of an historic hacienda. Being in the middle of the forest, surrounded by the peaceful sound of the jungle, with all the confort, a very big room, three swimming pools, a nice staff.