location, helpful and positive staff, clean, quiet

One of the best hotels I’ve ever stayed in, if not the best. The location is great, not even a minute walk away from the city center. Upon arrival they bring you golf carts to take you to the hotel. The rooms were spacious and clean. The staff were extremely friendly and kind. The hotel used to be a family mansion that was transformed into a hotel by the family who owns it and is extremely beautiful. We asked the staff for help to find a restaurant for my daughters birthday and they recommended Pallas Thallasa and made us a reservation. The morning of they surprised my daughter with a cake and when we finished our dinner at the restaurant we found out the owner of the hotel, Margarita, had contacted them and bought us dessert to celebrate the birthday. I think this hotel is a nice luxury to splurge on and have made the trip extremely comfortable.

Breakfast needs more options

Awesome from start to finish. The communication from the point of booking was brilliant. On the day of travel our flight from the UK was delayed. Managed to message the hotel whilst on the runway at Manchester to say we’d be late. Our taxi transfer was there waiting for us when we finally arrived in Chania airport and only €30 for the journey. Hotel recommended a restaurant (and arranged a table for us) on first night and all staff were fantastic throughout stay - so knowledgable and friendly. Lovely hotel. Make sure you experience the rooftop terrace bar - amazing views. Will definitely return here.

All fantastic. Cannot fault.

Great breakfast, but the staff was the best.

AC was not strong on the bottom floor room. Other room was very cool.

Very nice breakfast. Loved courtyard setting. Rooftop bar with great views.

Staff was friendly and our room was very spacious with a nice private balcony. The spa treatment was amazing.

Pleasantly surprised it was a lofted bedroom for I’m an early riser and I could escape to meditate and read and not disturb my sister would loves to sleep in Staff was super efficient with making sure we had everything we needed Very appreciative you could accommodate my sister with gluten free breakfast options

I suppose the only thing I can say is to explain to the guests how the main power switch in the room functions .The next morning the room was cleaned and the the power was turned off we didn’t know we had to turn that main power switch back on because we were told not to touch it

It is a beautiful hotel with personal services. Delicious breakfast served in the lovely garden. The stuff is very helpful and kind.