Nice hotel close to the beach and town

Could not get a cup of coffee in the morning without buying a breakfast . Just wanted a cup of coffee in the garden before I left my stay .

Trivelig betjening, fint uteområde bak hotellet

Wifi var ikke gratis. Hotellet trenger litt opp pussing. Det knirket veldig i gulvene i gangene

Nothing absolutely disgusting

Everything TV never worked, paint pealing off the walls pubic hair in the bath, staff were like prison officers.

I loved the spa facilities, the bed was comfortable, the room was a nice size, great lounge area where you could work in peace. Lovely big garden. Staff friendly and accommodating and welcoming, especially Belle on reception team.

Kettle was dirty, buffet breakfast very limited selection. Wifi in the rooms not being free and costing £7 was stupid.

The hotel was good not to far from the sea front. The staff wear very helpful.

I didn't like the food. Breakfast was cold where it's cooked and put up on hot plates. Nothing is fresh. Veg from freezer. And there were people smoking weed on are floor 5floor. Wasn't very plesent.

Breakfast could of been a bit hotter the Location from hotel is excellent everythink you need beach shops bus stops within walking distance

Car park prices to high if stopping in hotel should be included in stay cost us more in carpark than it did in staying in hotel

Loved the decor. Old and full of charm.

Nothing

Location, size and character of hotel.

The room was lovely but very hot. Windows only opened a fraction and no air con. We had to have the fan on even though it was a rainy, cool Bank Holiday. The room would be unbearably hot in the summer.

Lovely location and hotel facilities. Food & drink prices were very good

The hotel is less pet friendly now and that could have a big impact on many people who have stayed there. Room was very hot with no air con & windows were very difficult to open

It’s position - very central. Easy to get to facilities in central Bournemouth and the seafront. We also like the historic nature of the hotel. We had a sea view room as we were only there one night. It had been renovated and it was very comfortable and clean.

It was fine for the one night. So nothing that we didn’t like. We’ve stayed here before though - it would be a different review for the previous visit!

Ik was aangenaam verrast over hoe makkelijk het was om te boeken en dat pas daar moest betalen. Verder is het hotel op een toplocatie, het personeel behulpzaam en vriendelijk. Voor ons reisdoel was het dus super om in dit hotel te overnachten. Ook was het een leuke bonus, dat er sauna en zwembad faciliteiten (let op: voor extra betalen) waren.

Het was voor mij bij boeking niet helder dat men voor het parkeren extra moest betalen, dus kwamen er kosten bovenop, waarvan ik dacht dat die in het prijs waren inbegrepen. Dat vond ik tegenvallen. Als wij op de tweede dag geen kostenvrij parkeerplek in de stad hadden gehad, dan moesten we in totaal 75.- pound erbij betalen moeten voor drie dagen (meer als de helft van de boeking kosten). Dit soort informatie waardeer ik wel van tevoren te weten. Verder had ik het gevoel dat op bepaalde plekken in het hotel naar schimmel rook en onze kamer niet ideaal geventileerd was. Het hotel was op moment van ons verblijf in verbouwing en deze info had ik ook gemist, maar vond het verder alleen uniek om dit te beleven.

Location

There was an extra charge for the swimming pool and internet in your room. The shower in the room was not working correctly the switch was broken on the bath making it hard to turn on and off

Fantastic place. Staff were excellent

Nothing. All great

We loved how close it was to the beach and city centre, as well as the location and look of the lovely hotel.

We were woken up due to people chasing a ‘robber’ on the scaffolding. Though it was a little strange we shook it off and enjoyed the rest of our stay.

Great value for money, Loved the fact it was pet friendly! Rooms were spotless and bed very comfortable.

Had to check out at 10am, Thought this was extremely early!

I was upgraded unexpectedly to a much nicer room with doors to garden and the receptionist who checked me in was exceptional. The location is fantastic Clean public toilets Friendly staff The decorations and surroundings

Cracking, walking noise from above rooms kept me up at night Continental Breakfast selection was poor with choices

The location, its right next to the beach and it easy to get to town.

The car park is closed, so you can either use one next to the hotel (£20 for 24hrs) or one further away, that you need to walk back from. The Hotel needs a clean, carpets throughout are grubby and looks like they are only hoovered in the middle and definitely not on the stairs. The first room was so far away up in twisty windy stairs (618) and badly signposted. It was so strongly smelling of cigarette smoke and overpowering bleach smell in the bathroom we asked to move room, the staff changed the room but made no comment to us at all, not even a smile. Windows in the room didn't open properly so it was stuffy and hot, any noise carries from room to room and also from staff or other guests in the corridor. No iron in the room, and the wardrobe door was damaged. No one answers the phone, so you have to trek back to the front desk to speak to someone.

It was shocking. Had rats running around outside our window. Crack pipes on the roof along with sex toys.

Everything. The room was not what we booked no free WiFi. Had to pay 24 quid for parking and complete state out our window. No air conditioning

The property is very antique which makes it unique. The creeks on the floor was somehow very satisfying as it represents the history of the building.

Location as close to beach

Rooms were dated. No phones in room. No fridge in room. No room service. No housekeeping. Scaffold erected at front.

the only thing that was positive for me was the location.

much could be mentioned. corridors very bad marked, not sure where to go. The room needs refurbishment more the whole hotel. It was dirty lots of dust in the bathroom hair next to the cupboard old socks ughhh

Close to the beach

Needed a good clean, painting and decorating, aggressive staff, uncaring staff, filthy dining room, food trays rarely replenished at meal time, etc.

Great location, with views over the sea and not far from the centre, rooms are a good size

Room decor and hotel in general feels tired and would benefit from updating in parts, this said the rooms are a good size, the beds are comfy and the shower/bathrooms are always tidy. The pool we thought was part of the deal but found out at the hotel it was an extra payment which felt expensive for the size of the pool.

I liked the double room was very big.The bed was very big and extremely comfortable and the pillows too ,there were the best .It felt like home the balcony and the view ,it was fantastic . Viewed fireworks on Friday ,ahhh amazing. Breakfast was very tasty ,so many meals cooked so well. I loved it..I will come again next time.

The issue of not offering room service to clean the room and toilets.In room 59 the toilet was holding less water in the cistern therefore it wold take time to be able to flush the toilet.It needs to be repaired

Good location

Awful hotel. Not very clean, not very nice, beds not comfortable, no lighting in the corridor, no windows in the bedroom

Doesn't look like in the pictures, it's more old then you think

The staff at the reception, especially Mr.Timur , Mrs. Andrea and Mrs. Olena were very kind and helpful. They helped me and my family a lot even though my English is not good. Me and my family look forward to getting back in when the weather is nice.

Location for room was spot on lovely view of the sea and the pier. Restaurant front of house and bar staff were VERY polite Hotel is a very short walk to the pier and beach

Reception staff could be more informative ie take the second lift to the 3rd floor but she didn't tell us how to get to the lift so we was walking all around the hotel then we just used the stairs instead not good when you have been travelling for a while with a dog Then when we checked out we WASN'T greeted with how was your stay we had 2 room cards only 1 worked the lady on reception didn't seem bothered Then when I gave my slip of paper for my car she did say wait outside your car will be here in 10 minutes it was like you've had your stay we got your money now goodbye Retraining springs to mind