Ubicación

Personal ni ayudan cargar maletas

location price breakfast

none

La ubicacion y desayuno muy buenos, solo cambiaria los panes. Empanadas y huevos muy ricos

Me encontre una cucaracha en el baño y la pizza hawaiiana q me comi en la noche estaba muy mala

Infortunadamente no nos solucionaron la opción vegana de desayuno, así que nos tocó comer la fruta del buffet y salir a comprar un desayuno en un restaurante vegano. Es el punto débil del hotel.

No hubo opción vegana de desayuno. Todas las proteínas eran animales y mi pareja y yo somos Veganos. Lo único que pudimos comer fue fruta, café y nada más.

location was great

hairball on the bathtub when I arrived. bathtub drain didn’t work and the whole tub need to be re-caulked. just too much deferred maintenance and not clean enough

Location and size of room.

Room needs updating and maintenance.

location, service, breakfast

water pressure was so bad, some of the guests were doing to much noice at 4:00 on Friday 😞😩

The location is fantastic close to Parque 93 and very safe. Also the rooms are spacious. This was an apartment really more than a hotel room., hence the name. The staff was very helpful and tried to solve an annoyance which I'll post below. I liked that the property had its own kitchen and room service, which was reasonable and we enjoyed. The kitchen staff was also helpful and friendly, and loaned us a couple of things we needed in the room.

The televisions are small and quite dated. I could deal with that, but when I used the Direct TV control I couldn't get any channels to work on either tv (there's one in the living room, and one in the bedroom). When I called the reception for help, I was told the tv in the living room is just for use as a monitor, 🙄 and the tv in the bedroom only has international channels, which are somehow highlighted in the Direct TV guide. When I figured out which channels were available, there weren't any programs that anyone would really watch. No CNN, nothing like that, just random channels and supposedly international, yet everything was in Spanish. (I speak Spanish so that wasn't the problem, but the main channels RCN or Caracol from here weren't available). I paid over 800,000 COP for 2 nights at this property, and I thought this was a bit of a splurge but I was looking for something higher end and thought I had found it here. So I was annoyed about the tvs but thought oh well, I'll go sit in that tub with a jacuzzi and relax, which from the pics I had seen here on Booking.com was the real reason I booked my stay at GIO. I started to fill the tub with hot water, saw a few hairs from a previous guest but spalshed those away with some water. But then I pushed the jacuzzi button and some real nasty water came out, as well as a sewer like odor that about made us gag. Needless to say we weren't going to sit in that tub. To try and bring this to a close they couldn't change our room, but serviced the tub the next day and we used it the second night. I looked again on Booking.com to confirm that they really were full and the app confirmed it was so, but was disheartened a bit to see that on other nights this place rents for about half of what I paid. If I had paid that price instead, I probably would have ignored these problems and not be writing this now.