Very clean rooms, nice decore and great shower system.

Breakfast buffet was quite average. Room service food very low in quality. Nice rooftop pool and bar but fell short on good ambiance. They don’t let kids use the pool after 6pm because of the bar, which makes sense if guests used it all. My partner a I were the only ones sitting at the rooftop until 9 pm when we decided to get back to our room. The a/c in the rooms is very inefficient and the rooms tend to get quite warm.

Staff were very helpful and polite. Rooms were comfortable and breakfast excellent. Love the Loto de Sur products.

Coffee maker was in an awkward place in the cupboard, toilet flush was not working, nor was TV. It would be nice to have more water. They only give one small bottle per room per day.

Best beds in the world. King business suite 👑

Unfortunately the pool was closed

Everything except for the bed

Bed not so comfy

it was cousy, comfortable and well located. Room was very nice, good bed, good pillows and great shower.

The staff was not able to fix my room phones (any 3 of them) during my whole stay. I wouldn’t usually mind about this but I had a 3 room reservation with my family, so being able to communicate between rooms was relevant in this trip. Breakfast was just average and menu in general not memorable. The rooftop while having the chance of being nice, lacked of ambience. Dont get me wrong. I would happily stay again, but they have room to improve.

very comfortable at a nice quiet location, the rooftop terrace with pool is nice!

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comfortable beds and clean rooms.

The reception staff were all friendly and smiled a lot but strangely seemed totally uninformed. On our first night (and it was our first night in Colombia so we were still feeling our way in a new country and new city) one member of reception staff recommended a restaurant to us. She gave us completely incorrect directions and when we did eventually find it, it was closed. This is just one example but we realised after the second day that there was no point in asking for advice or assistance because none of the reception staff seemed to know anything! We had the opposite experience inMexico City where we stayed in the Habita hotel which is part of the same group: at the Habita Hotel, ALL the staff were charming, courteous and always efficient and keen to help.

Pros: 1) Quiet Location. Safe area, within walking distance to Zona Rosa (just a few blocks away). Plenty of restaurants and shopping. 2) Clean hotel and accommodating staff (great service). 3) Comfortable bed and spacious luxurious shower. 4) Nice bar and restaurant with pretty good breakfast options.

Cons: 1) I expected a higher quality of room for the price. The room didn’t really look like what I expected from the photos. I expected the room to look more immaculate and newer in appearance. 2) You are not at the center of Zona Rosa.

location and was clean, service staff was good

my AC in my room wasn’t working and their lack of commitment to fix the issue and make up for the inconvenience was poor.

really wonderful staff, lovely bar, great cocktails. they were so helpful and made our stay in Bogotá really great! thank you!

nothing negative to say

it is very new, the staff it’s super friendly , the breakfast it is very reach and nice, close by everything walking distance, 500-600m and your are at the best malls, night life, casino and the best restaurants of Bogota. the hotel it is best value for money, just one street away from BOG hotel the prices are doble or more for same 5stars. also we did tur city, museum and Moseratte hill, amazing experience, the reception helped as to book a tur guy, was very secure. finally this zone it is the most secure area of Bogota, just come and enjoy the nice food, shopping and culture.

clean, nice, friendly

The staff was excellent for all shifts. very friendly and helpful . Shower with jet streams was amazing

Could not sleep at all.

Could not sleep due to loud noise from the a/c system. They did not bother to fix it despite multiple complaints. Ruined business meetings the next day. Ultimately had to leave the hotel and move to another one near Parque 93. They tried to move us to different rooms, all worse than before. Impossible to believe they are a 5star. Seriously need to review their service levels.

Unable to sleep. Ruined the whole experience of being in Bogota and early morning business meetings.

Avoid. Could not sleep and had to leave the hotel after one night. There was a loud noise from the air conditioning and they couldn't do anything about it. Suffered one night and they tried to move us to other rooms the following day, which were worse. Really disappointing experience. Impossible to believe they are a 5 star establishment. Decided to leave the next day and move to Hotel Estelar near Parque 93. Which turned out to be great.