The beds were confortable and the bedrooms large. Love the pool, and It was clean.

Need a full renovation. Not a confortable hotel. A lot of confusion at reception between staff. The breakfast was not fresh.

Location is great. Pool is really good. Old world charm, a step back in time. Lovely timber floors and high ceilings.

The room was sloped down wards but once I found two pieces of wood to chock up the bed it was fine. Front desk staff mildly arrogant, reasonably ignorant and not a lot of concern to assist inquiries.

Precious, well curated old building

inhouse travel office not very useful

The location was great right next to the lake and close to local eateries and opposite the temple

The service was not great we had asked a few questions about local transport & trains and they weren’t able to help, there was a wedding on when we arrived which meant the pool area was being used by wedding guests which means it was very awkward to sit by the pool It was my birthday the morning of our stay which we wrote in the booking and nothing was done for it not even a greeting at the check in and out

The hotel service is very poor, and the hotel itself is dusty and not clean. Furthermore, the bedrooms and bedsheets are not properly maintained. Overall, this hotel is not worth the money.

The staff and the old world atmosphere

The renovation

The staff, service and historical building were just exceptional and beautiful. It is in an excellent location lake-side and next to the temple and the staff bent over backwards to help us, with unparalleled service. The rooms were very neat and tidy, and well air-conditioned. I also loved the historic lift in the building, such character!

Only small things, the aircon in my room had a broken louvre and blew straight down onto the bed where I was sleeping, the aircon remote didn’t work and the bed was a little hard (older style solid mattress). But other than that, it was beautiful.

The location was good.

It’s very run down and rooms are dark. Such a shame as it could be so beautiful!

I booked it because it is in heart of Kandy

Reception staffs are not eligible/ not professional Room furnitures, Toilets items are too old and not maintain/not clean also bath tub was broken breakfast and ask the price and was told LKR 2000- While serving it was informed LKR 2,500-😕 Restaurant was not tidy and noticed lot of fruits flies and informed to staff However, they were not much concern 👎🏻

Just location and one room its good for lake view , other rooms not that match

Not clean , reception bad communication, not have any respect for old woman . Next day the manager apologized for us but after a horrible night .

The room had a lovely view and the pool was very nice. It had a nice bar and the staff were very friendly.

staff was very friendly and they provided good service.

food need to be improved with taste and presentation. specially aka carte food.

Wonderful place the heart of kandy

Historical bulding, large hotel complex.

This building require some renovation. Then it will be real gem.

Location

Horrible food. We asked for room service and ordered a whitesauce pasta and grilled chicken with a creamy mushroom sauce + mash potato for dinner. The pasta was completely undercooked and the chicken came with ketchup on it instead of the creamy mushroom sauce and fries instead of mash potato. We returned the food and the manager didn't seem to care too much. We ended up stepping out at 10pm scouting for a place to eat.

Central location and an amazing bed.

Central location, Very close to Dalada Maligawa and city, Staff were very helpful and kind.

Very old equipment, Takes ages to get hot water, Bath tubs were too high and very difficult for my parents to get in to that.

Unclean. Dimly lit. Paint and plaster bubbling with a green colour. Food was below par.

nothing

very dirty room. broken furniture(bed), toilet very dirty not cleaned at all. dusty .

Ideal centrally located stop

The Location was awesome. Staff was very friendly and was open for suggestions.

The wash room was soo dirty and there were tissues stuck on the walls. Was not so busy like it used to be.