Breakfast and value were good

Didn't answer email question about change of booking.

excellent restaurant and location right on top of the tube station and close to the exhibition centre

all good

Cleanliness and hygiene. Very friendly staff excellent customer service. Very close to everything. Secure car park and windscreen washer for customers.

Nothing

The room overlooked the roof of the building next door. The heat from the heated roof flowed into the room. The room was not air-conditioned, despite the facilities stated in the reservation. There was no hot water in the morning and evening.

The location was good for us. The check-in and check-out was very easy. Very nice and supportive staff. The hotel is new and clean. Enough parking space. Many restaurants nearby. Quiet room.

All facilities are good, except for bed, which is almost the most important thing. They put a rubber layer between the mattress and the bedsheet, it makes a very annoying and loud noise with every slight move on the bed. I think I woke myself up several times and having hard time fell asleep again because of that. My partner and a friend in another room also complained about not be able to sleep well.

Clean rooms, small but complete

-My online reservation was not recognized. I was forced to pay twice. I did not get my money back. -We needed to check in quickly because of rest after a traffic accident. This was not possible. -Breakfast ended rather abruptly, on the dot, while we were still eating.