Location, on-site parking, large bathrooms, AC, garden pool and coffee area.

best location and good view.

some room need to renovate a bit old but the room is clean.

Breakfast was a good choice, staff friendly and helpful. Room good size and location excellent for walking about the town.

Nothing.

I just want to go back. I had the best time. The hotel has a view of the lake, the location is unrealistically convenient. I loved the 'honest bar', I loved the generosity and warmth outlook behind the 'honest bar'. The staff were very friendly and loved the private backyard/garden/pool area with the lake view.

My only wish was if I had a better view of the lake. :P

We love everything in this hotel. It is charming and full of characters. They share the history of the hotel along the corridor, including some really nice painting. Perfect location to stay in Lugano. Short walk to the shops, restaurant, and supermerket. Big park with playground nearby so you can enjoy the lake walk and finish it off at the park. Lovely breakfast with great service staff. Mini bar in lounge area with complimentary tea and coffee. We stay in family suites at back next to the play area so my son can enjoy himself there with minimum supervision. My room comes with pantry and kitchenette so you can cook if the easy meal if needed.

historical, the different rooms of the hotel itself is an attraction, perfect location, excellent breakfast very worth including

The hotel is stunning. Historic, gorgeous, comfortable, perfect location and view to the lake. We are a family of four with two teenagers and we booked the family room that's off the terrace. It was spotless, spacious, comfortable, great air conditioning. Marcello is the best! So friendly! We loved the rooftop pool and outdoor ping pong table.

Breakfast is standard fare, nothing super special.

Excellent accomodation choice for Lugano. Location good, right opposite bus stop from train station and a short walk to the town centre. Very good breakfast with many food choices. Pleasant and helpful staff. Beautiful pool and sundeck area. Highly recommend.

nil

perfect!

nothing

Staff: Rafaella at the front desk and the bartender, so sweet and caring. We booked the Belle Epoque room and felt trasported back in time in the best possible way! Great location and value. Lovely pool area.

NA

The hotel was lovely. All of the common areas were pretty, decorated with artwork or nice views. The breakfast was very good and one of the bigger selections that we had seen in Switzerland. The rooms were not huge but a good size. Our room overlooked the lovely pool area. We swam in the pool which was a little chilly but very refreshing. The room was clean with a good sized bathroom and comfortable bed. Location was perfect. It was right next door to the Santa Maria Church and was right on the promenade close to restaurants and shopping.

The walk to the hotel was long and down many steps however our hotel concierge mentioned there is a better way and pointed us to a different route via bus (free with our Swiss travel pass) for our return trip and it was much better and did not involve stairs.

excellent location, free parking at the hotel, good AC

no bathroom amenities

Good location very close to the Lac and the shops/ restaurants. Very good breakfast with a wide range of hot and cold offerings, great coffee too.

The pool is somewhat small and outdated and lacked shade which was essential in 36C heat. The lower terrace although very pleasant also lacked shade so we didn't use the outside facilities at all. Drinks in the honour bar quite expensive apart from the beer.

excellent location, very nice and friendly staff, clean and great pool

shower could be more potent

Lovely spacious room, sneaky side view of the lake 😎 Staff very helpful with travel info. Outside pool and garden area an added bonus topped off with a lovely breakfast

Only the location and to some extent the breakfast. Breakfast was not exceptional but good.

Half the hotel needs to be renovated badly. Very inflexible policies. They want to charge for everything. Even small things like a late check out which is very common. No minibar in the rooms. One must check the rooms before occupying. Bad value for money.

The open swimming pool is so great, free towels are available for the pool. The personal is great and nice.

the time to check is too late, only at 15:00 (the time to check out is a little bit early 11:00)

the view from fifth floor was very nice

rooms are very old. not the first time in the hotel, the other times I got the renewed bathroom but this time was ancient

Great location Great customer service for bike rental with separate garage

cold pool

central location, parking, helpful personell

thin-walled, you hear when the tenant above you flushes the toilet or takes a shower, woke me up several time during the night.

breakfast and location

swimming pool area is very small. rooms decoration is slightly outdated but is the hotel style.