The staff are amazing, nothing is too much trouble. Really enjoyed our stay & hope to return soon 😊

Nothing

Great location in Bearna. Helpful staff

We had a wonderful eating experience at The West restaurant the service the food and delightful Fergus on the wine selection, Truly magical The breakfast was superb the staff serving were exceptional

The ceiling in en suite needs painting

very quirky, nice hotel

some staff members did not care and were very rude

Complimentary warm juice drink on arrival, handwritten welcome card on arrival, shortbreads in my room….all made for a lovely welcome.

Very friendly staff, great food, great bar, great breakfast, brilliant location. Outstanding massage.

Starting to look a tiny bit shabby decor wise, the bathroom had no heating and no towel rail.

Food

Room was stunning. Staff were extremely helpful,approachable and friendly. The dining experience was next to none,simply amazing. On checkout we received complimentary coffees for our trip home. We most definitely will be back.

Absolutely nothing!!!

The reception area lacks a presence rather casual. In the reception, staff were okay, but not particularly friendly.

The location and the food here were probably the best part of staying. Outside of that, I cannot think of a whole lot that distinguishes this place from any other multi-star hotel and I don't think the experience demands the price.

For what we paid we were given a mundane experience compared to my expectations. The room was big but did not offer much in way of luxury as the price and reviews would lead you to believe. Sporting an empty bar and seating area, a record player and robes and slippers it appears fancy on face value but doesn't really deliver in practice. The bathroom with seaweed spa was a tub and shower head/wand attachment that had a way too short glass panel as the only separation, so it was easy to get water everywhere and the €18 limp bag of seaweed (if opened) didn't really sell the experience either. Perhaps hard to describe, but the luxuriousness they try to sell you on comes across as hollow and uninspired. Maybe I just needed to spend more money!

we loved this hotel, lots of quirky welcoming touches, great day to day restaurant and great ‘posh’ restaurant

one niggle was that there was a problem with housekeeping - we only got bed made, no tidying or replenishing once, next day nothing, day after nothing. we loved the hotel though but that needs attention

Breakfast was brilliant. Great selection and of great quality.Staff very helpful. Could not find a fault with.anything about this hotel. Will be back.

Nothing.

Had a very enjoyable two night stay at the Twelve. Room was spacious and comfortable. Restaurants good - excellent dinner at West - with friendly efficient service. We had to leave to early for breakfast service and were provided with take out coffee which was a nice touch.

I was pleased to find a turntable and some vinyl records in our room - unfortunately neither were in full working order - a nice idea but not well executed.

Interesting decor of mixed modern and vintage.

Poor drainage in tub. We stood in a pool of soap water every time we showered. West restaurant was also closed during our stay and the food in the pub did not meet our standards.

Beautiful location, beautiful hotel, and a beautiful room. The staff were wonderful, extremely friendly and ready to help. I also visited the spa during my stay and it was exceptional

Some of the spaces in the car park were tricky to park in but not impossible.

Everything was lovely

Bed mattress

fabulous hotel very courteous staff lovely food

brekki good, food is good here, staff great, but in general the quality and housekeeping was not great, bathroom really bad

pets in the dining room......................NOT NICE!