Friendly staff, great location, beautiful beaches!

Nothing to say on this, everything was good.

La amabilidad del personal desde el check in en adelante. Todo el hotel. La atención del personal. La variedad de comidas y bebidas

Nada. Todo impecable

The beach was amazing, so clean and very accessible! The beach bar had great service the ceviche was my favorite. Very fresh! The service was always great, loved the staff at the resort. The beach cabanas were easy to rent and reasonable price.

Our first room wasn't the best, there was a lingering smell so we asked to be moved. Once we were moved to a new room it was all good. The cleaning service improved during the stay but at first lacked.

It is well maintained, but it is closer to a 3+ star rather than 5 star hotel. It is 3 star on the standing of amenities, how front line interact with hosts and quality of garments like towels and linings

They proposed an upgrade for a sea view room … when in the best case, the view from outside the balcony was mixed, town and sea; and the view from the window was a wall

Muy buena ubicación, buenas instalaciones, Piscina, beach club, buena limpieza, buen servicio del restaurante Sabor y Zatai. En la playa no permiten fumar lo cual es una medida grandiosa.

La habitación que nos dieron era ruidosa ya que tenía vista a la ciudad y a dos cuadras estaba todo el ruido de las discotecas de la zona más animada de Isla Mujeres y la habitación no está bien aislada. Adicionalmente, justo en semana santa temporada alta estaban haciendo trabajos de taladro y martillo por lo que tuvimos que pedir que pararan a lo cual accedieron después de varias llamadas, esto debió salir directo de ellos ya que deberían cuidar la tranquilidad de sus huéspedes. Incluso llegaron a decirnos que el trabajo no era en sus instalaciones para que luego el manager nos dijera que había parado los trabajos, no eran necesarias las mentiras. El personal del beach club muy poco amable, si llegas y no encuentras camastros no te ayudan a resolverlo, te toca por tu cuenta, lo que está mal para esta categoría de hotel.

LA UBICACION Y LA PLAYA, EXCELENTES.

PARTE DEL PERSONAL DEL TURNO MAÑANA DEL RESTAURANT SABOR. MALA ATENCION Y DESATENTOS, FALTAS DE INTERES POR SU TRABAJO. OBVIO EL HOTEL, CARECE DE SALA DE JUEGOS, ENTRETENIMIENTOS, BUEN GYM. ES PARA ESTADIAS CORTAS.

Everything from the staff, to the location, to the food, & room was beyond my expectation.

Cart service to and from the ferry would have been nice.

all of the staff was very nice, friendly, and helpful. I had read some reviews elsewhere about erroneous room charges and an evil ATM machine in the lobby that charged exorbitant fees. I had them print a report of our room charges the night before check out and there were no charges that we hadn’t made. We only used ATMs at banks and once you convert pesos to dollars, the fees were pretty standard. We would stay here again. the rooms are spacious and clean. Bathrooms are really nice.

There were plenty of chairs/recliners at the pool. At the beach, as we are not early risers, we usually couldn’t get a palapa at the beach as they were all taken/had towels on to reserve by the time we wandered over. Not a big deal. if you go around the corner on the beach, there are quite a few beach “clubs” and you can get a set of chairs for about 200 pesos and it includes chair side waiter service. The water is calmer on that side, too.