Great location for skiing at Tsugaike. The free shuttle service makes it easy to get to and from the station, and around to other resorts! The staff were all friendly and knowledgeable. The free breakfast was great.

Didn't see any instructions for the washing machine, but was able to figure things out.

Perf for snowboarding trip

Nothing it was awesome

very convenient

such a great location, great staff, great everything.

nothing

The staff were extremely accommodating, and it felt like they went out of their way to make sure our trip went smoothly.

At times it felt a little loud, so maybe a little sound proofing would be good. Also, I could tell that the staff cleaned the rooms, hallway, and common space, but something just felt like it wasn't 100% clean, I can't really explain it.

clean property, well maintained

n/a

Everything about the hostel was excellent, and the facilities offered went above and beyond the expectations for a hostel of this reasonable price. The room was sizeable with plenty of storage, the hostel had 2 bars with pool table, darts and more which provided entertainment and a great place to meet people as a traveller. The location means it is a ski in/ski out to the Tsugaike ski resort. Free shuttles to pick up and drop off at both bus stations and other ski resorts were excellent too. The staff were super friendly too, and the food provided at the multiple restaurants were both excellent and reasonable. An incredible hostel experience that will unlikely be topped on my travels.

A tumble drier to compliment the free(!) laundry would help as the only way to dry clothes was a smallish line in the dorm (hard to share between 3 or 4 other people!)

Location is good，good environment and good staffs. convince for skier/snowboarding.

If hotel could provides or even sells the slippers will be better. Sometime the drying room is not works well, the boots is still wet after one night. The breakfast is monotonous，but you can not require more for this price

Great atmosphere for meeting people and I loved the free buses to the ski hills.

Dorm rooms were pretty tight and not great soundproofing from the bar to the sleeping areas.

Location, value

Whilst some of the staff were incredible (e.g. Nelly at the front desk and Bisho the driver), others were less helpful/friendly. There was a weird mix between customers and staff.

The staff went above and beyond to make our stay very memorable. From assisting with logistics such as transportation to their friendly attitude I would recommend this place to anyone visiting the area.

N/A

The phat packers is THE place to stay in hakuba. The owners really understand the importance of creating a good vibe. When it comes from the top down it radiates through the entire staff and guests and makes a very comfortable and enjoyable stay. They understand the value of customer service which really augments the experience! if you stay here you’re going to have fun. no two ways about it!

The phat packers is very removed from the nightlife district of hakuba. They do well offering free shuttles into town. However the last free shuttle back is at 9.40pm which is too early to fully enjoy hakuba’s nightlife scene. The alternative (taxis) are too unreliable and hard to find to organise, which puts a dampener on the experience. This could be easily fixed if they ran 1 late night shuttle at 2am, i would be happy to pay 500¥ for it. Even if it was only every second night.

Staff are all super friendly and accommodating. Great ski in/out location for Tsugaike but also convenient hostel shuttles to other resorts. Free breakfast every morning. Spacious rooms and super comfy

Dorm rooms are kept unlocked, so little peace of mind for security. Would also be great if hair dryers were provided

Great location, price and friendly staff. Stayed for a week. Highly recommend.

Better signage for shower blocks. But otherwise no major complaints.

Staff are friendly, place is clean , location is good as well

That room's toilet does not have a bidet If there are more options available in the future for booking single rooms that would be grand

The staff were very nice. It is located right next to Tsugaike's lifts.

It had a fraternity house vibe to it. The shower area could have had more frequent care.

Amazing place and friendly staff. Really good value for money considering its location. Also the nicest beer in town and the ramen is the best I've ever tasted.

One of the best hostels I’ve ever stayed at. Staff were amazing. Great bar and restaurant. Big rooms. Food was epic. Ski in ski out was perfect. Shuttle buses were a god send. Can’t wait to go back.