First and foremost, Makati Diamond has stellar customer service. From booking car service from the airport to AC issues to dry cleaning, Makati Diamond treated every ask and inquiry with priority. Breakfast and Happy Hours on the 27th floor were rarely missed because of primarily the customer service. Ian, DJ and Vince were our go-to's to make the best cappuccino's at all hours of the day and if there are other asks outside of breakfast and happy hour. And always a friendly, welcoming face to ask how your day is going.

Although the concierge staff on the 1st floor were always responsive, it would be great if they could provide a larger variety of store/service suggestions and appointments.

Very clean and the location

Front desk needs to sound/act more approachable and welcoming.

location spacious comfortable

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Everything

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Drinks are expensive.

The breakfast was great. Several choices to choose. Love the desserts. The staff were awesome. The location was great.

Sometimes the fragrance of the spray that it’s used in the hallway was overwhelming. For a sensitive person like myself it gives me and my wife a headache.

Rooms are immaculate. love having washer and dryer.Concierge level was amazing.

Service was great until we were leaving and they lost one our bags a we got delayed 30 minutes looking for it when we were leaving for the airport on an international flight.

Comfortable and clean. Staff was respectful.

No USB outlets in the room, so charging USB peripherals had to be done with my own laptops. There were no power outlets that were easily accessible near the bed or the working desk making it difficult to use a laptop to do business or work. The breakfast in the Filipino room and Alfred was cold. The fried eggs looked nice, but that was it. It was cold and runny. The scrambled eggs in both rooms were soupy which combined with inadequate warming devices could invite bacteria leading to sickness. The food warming/heating lamps, I believed, were inadequate to keep the food heated. In my opinion, it was mainly for looks - not functional.

The room we book provided Club lounge access which was well worth spending a little more on the room for. We utilised the private movie room and the complimentary drinks

We stayed only 1 night, to recover from our long trip before we fly to the islands and everything was perfect. The personal was really friendly and available at any time to support us. The room had everything you need and we wished to stay longer. There is also a mall next to the hotel for those who love shopping. As for the airport, it's just 20 minutes away.

Location and atmosphere of the room

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it was super clean and comfortable

Everything,the food,staff,cleanliness,security,facilities ..location is just infront greenbelt 1 connecting othern ayala malls .we will come back nxt month and stay again for a week before going back to the province..my husband needs a rest after chemo theraphy and we choose this hotel for its very convinient for us..

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