The Pendry was a great base for exploring the Sunset strip and West Hollywood. We really loved the location right on Sunset Boulevard. Also the hotel itself feels really design-forward without being pretentious. Everything feels new and clean which is lovely. The rooftop pool, bar and restaurant is a real highlight and has stunning views. We also liked the spaciousness of the room and the comfort of the bed. I would also say the staff were incredibly gracious with early check-in and late check-out which we greatly appreciated. They went over and beyond with our late check-out as we had a late flight and they allowed us more time than I'm sure many hotels would, which we really valued and this would be a main reason I would definitely stay again in future as they were so kind about it. We had breakfast one day on our credit (via booking.com) and it was really delicious and they catered for our requirements well (dairy and gluten free) and it was lovely to sit out on the balcony and see the view while eating. We also liked that they brought more water when we asked with no fuss and no charge - so many hotels are stingy with this (although it would be nice not to need to ask in the first place and perhaps to have a system that avoids so much single-use plastic or at least use bigger bottles).

The second day we used the pool area and it was busy (and this is only early April with the first bit of sunshine!). We could get loungers but there was one poor girl rushed off her feet trying to serve everyone. Consequently the lounger towels we asked for never came, we were never asked if we wanted a drink/food and the whole area was looking uncared for. The girl on duty was lovely and it wasn't her fault but more staff should have been allocated. And this was something we also felt with breakfast. While the service was adequate, we were not served by one dedicated server and it was just a little lacking for the level you expect from this kind of price point of hotel, particularly in the USA. It wasn't terrible at all, but just not 5 star. I think there is work to be done by management on staff service to get the hotel consistently to a truly great service experience. Also - a general issue which is probably true of many hotels these days - this whole minibar thing where the entire fridge is taken up with ridiculously overpriced (like x3 at least RRP) drinks / snacks (paid for as soon as you remove something, by weight) is incredibly annoying. It means if you need some fridge space, you have to ask them to bring up a fridge to your room which is just ugly and annoying. Plus our minibar made a loud humming noise so we had to ask them to turn it off (which they did). Could everyone stop purchasing any of these items to force hotels to stop with this please!? It's an awful practice and feels very tacky in this level of hotel. Lastly, I don't like not having the option of opening windows at least slightly for fresh air but this seems to be standard in many high rise hotels now.

J'ai adoré la literie qui est super, la propreté est irréprochable, le personnel est adorable et les produits présents dans la salle de bain sont un vrai plus à la hauteur du standing.

Je trouve dommage qu'un hotel de ce standing ait mette une pomme de douche fixe et non amovible dans la salle de bain.

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Friendly staff. Excellent food in all of the restaurants & cafe. Location was great. Gorgeous interiors. Complimentary rental car service was an unexpected bonus.

Nothing

loved everything about it. the pool is awesome the staff were great and it was the perfect location too

Hôtel est magnifique. Installations très confortables. Bar et personnel du bar très sympathique. Piscine sur le toit.

Personnel de la réception pas très sympathique et pas très accommodant. Les chambres (ménage) ne sont pas faites à une heure convenable à moins que demandé. Les restaurants, bar et autres services n’étaient pas disponibles faute de faible occupation. Le prix ne reflétait pas des services réduits.

The free car hire service was a fantastic feature. The staff and all the amenities were also great.

Nothing

Very clean, welcoming, and exceptionally friendly and helpful staff.

No comfortable smoking area.