I appreciated the transfer to 107 Brandywine House from 301 Annapolis House which was grossly deficient. Brandywine, 107 was absolutely beautiful and met my expectations in terms of cleanliness, functionality and comfort. I was refunded some of my $4000 paid last year for a 2 bedroom condo. There was a miscommunication between Vacassa and Booking.com and I overpaid for a one bedroom, filthy condo with rollout beds in the couches and the stay dates were never corrected when I tried to correct this last year. Each side played dumb to my corrections. When I told them they had the wrong week during my confirmation period Booking.com was going to charge me another $2000 cancellation fee to reschedule a stay in 301 Annapolis House for the correct week. This was a nightmare. But I am forever grateful for the quick turn around of things by Vacassa management.

301 Annapolis house was visibly dirty. The sliding glass door to the balcony would not open. The handle on the door was broken. The doors were too heavy to push open. There of course was no lock once shut. The glass doors were slathered in some substance. The bedspread had a stain on it. The pillowcases did not look like they were changed, They were wrinkled in a way that shows they were slept on. The couches were filthy, stained and I wanted to put a towel down to sit. The carpet was stained. I am reluctant to guess what types of stains I was looking at. The refrigerator was not only dirty but the bottom door rack was broken so no items could be set on the bottom door shelf. This was overall a sad state of affairs. My daughter, unbeknownst to me went to Vacassa management and we were immediately moved to a much nicer room that was clean and welcoming.