Property was clean and beautiful. The check in process was expedient with no issues. Unfortunately, there were ample things to complain about. There were only 8 or so towels for more than 15 people. One of the lamp switch was missing. No flat sheet for one of the beds. I wouldn't complain about the sheet missing, but knowing that there have been a number of people sleeping in the bed prior to our stay, I couldn't pass it up. The ice maker was missing it's container and rendered it useless. The bottom freezer handle broke on our first day of stay. There were no kitchen towels. We were suppose to receive a starter for toilet papers and paper towels but we didn't receive any. One dining room chair was broken. Remote controls on all of the TVs either had remotes that were not working or missing it's covers. The air hocky had no air. One of the light fixtures in the game room was broken. I contacted the manager and informed her of all the issues I encountered. She sent a technician. I showed him everything that was amiss. He brought the sheet for the bed but that was it. He checked the remote that wasn't working in the living room and replaced it with the remote in the game room. He left and I thought he was coming back to fix the items I pointed out but he didn't. I emailed the host directly and complained. He said "sorry for the inconvenience" and that was it. He did acknowledge that the technician was not able to fix everything. Really? He did not fix a thing. I felt like we're only one of the hundreds of clients that rents their property and we didn't matter. We were celebrating our son's HS graduation party and that matters. We had tons of family that flew from CA and that matters. Well, at the end of the day, they compensated us by giving us a late check out. Inspite of all of the mishaps, we left the property and fulfilled our end of the bargain by making sure we did what was required and beyond before we checked out.

I would go back to this house again if I could

Three families had a mini family reunion trip here. 16 of us including 50yr olds down to 16 year olds stayed here. We had a great time lounging by the pool, playing cards, watching a hockey game on the big screen. We could have used a few more dishes or cookware as we did make a lot of our meals here. There was a great amount of space for sitting around chatting or sleeping, or swimming. We made a trip over to the "clubhouse" and had a stupendous time swimming, hanging in the lazy river and playing a bunch of volleyball with random people and Nelson was great helping us find the place. Speaking of finding things... the Google does not really know the area very well because it is so new. But once you find your way around there is a lot to offer in the neighborhood! Highly recommend this home for a great vacation spot.