La vicinanza alla linea A del tram per il centro di Strasburgo

La mancanza di acqua calda al mattino

Mooi nieuw hotel, comfortabel en goede geluidsisolatie. Lokatie is goed voor een stedentrip Straatsburg. De tram staat voor de deur en brengt je in 20 minuten naar centrum Straatsburg. Auto kun je gratis parkeren naast het hotel.

Die Lage vom Hotel war sehr gut Das Zimmer war okay

Es war sehr kalt im Zimmer, leider war das mit Heizung etwas problematisch Beim Frühstück war es ziemlich chaotisch. Zuviele Gäste und zu wenig Platz. Das Personal war sehr gefordert, teils überfordert aber sie haben sich sehr bemüht.

Posizione strategica dietro la fermata del tram che porta in centro a Strasburgo (linea rossa). Struttura accogliente. strategica e pulita.

Pavimento con moquette e bagno senza finestra o ventola.

Hôtel très bien,petit déjeuner très bien,personnel super agréable et serviable. Le tramway passe au pied de l’hôtel,un grand avantage pour aller à Strasbourg ! La chambre assez grande.

L’écran télévision est petit par rapport à la chambre. Notre chambre était à côté de l’ascenseur donc un peu bruyant !!

Gute Lange für Ausflüge in Richtung Straßburg und die Region um Colmar. Der Zimmerservice macht wirklich gute und sichtbare Arbeit !!! Parkplatz mit Umzäunung

Frühstück nicht ausreichend für die Anzahl der Gäste und für ein Hotel nicht abwechslungsreich. Waren mehrere Tage dort gebucht und hatte immer identische Auswahl zwischen zwei Sorten Wurst, lauwarmes Rührei oder kalt.

Location: Hotel is located next to a tram stop, there are several cafes around, a supermarket and a park with a small zoo within walking distance. The room could have benefited from a little renovation, but it was clean enough. Although we found someone's socks in the closet. Booking's customer support team was very polite, patient and helpful in communication with the hotel.

In the morning, day before the trip, unfortunately, we fell ill, so we decided to call the hotel and ask if there was a possibility to cancel the reservation, perhaps with a partial refund given that the free cancellation period had ended at midnight. We hoped for a quick and clear response, either "yes," with an explanation of the conditions, or "no, there is no such possibility", after which we wouldn't have had any further questions. Instead, we spent 2 days on the phone. Initially, front desk replied that "they don't manage orders made through Booking.com (B.)”, and suggested booking directly in the future, then later that "only manager had the authority to address the request" when they received an email from B. But when we asked whether we could speak to manager, we encountered some conflicting information. At first, we were told she was not present on-site at the moment, then that she would be available in the morning the next day, then she would be at 14:30 and so on, till “she's not here and will not be - it's her day off". After that - unanswered calls and even hang-ups from the hotel side. In an attempt to find a resolution, B. consultants sent to the hotel emails and suggested possible options for cancellation or modification, but regrettably, these messages went unanswered. Finally, with the help of B. customer support, we received the clear answer that the hotel staff could have provided when we first called. So we decided to proceed with the trip nevertheless. Unfortunately, due to the delayed response from hotel, we missed our train, losing a day of our planned stay. Efforts to reschedule check-in time were also met with unexpected communication problems, and we were only successful in making the change with the assistance from B.

The location, very convenient for the tram into Strasbourg. Nice bars and restaurants around the hotel, good breakfast.