Location was amzine

Facilities wernt as good

Beautiful location close to Dartmoor.

Swimming pool was advertised on booking.com website as in use all year round - this didn’t match with the company that managed the property, stating the pool was closed for routine maintenance from January to March. Unless you read all the information for the property management company this isn’t obvious. As a result the sauna was not available for use as access was through the pool and the door was locked. Also the wood burner hot tub was impossible to use. We had to fill it ourselves on arrival - stating this would take an hour but took more than two and a half to fill. Getting the wood burner going to heat the water was a lot of effort - we spent two hours trying and only managed to get the water temperature to 28 degrees- not warm enough to get into and enjoy. It was advertised as a hot tub/jacuzzi on booking.com but there were no jets. We tried to contact Fresh Escapes by email and they replied - 14 hours later - saying that the booking information was clear about the pool being closed, but it isn’t on the booking.com page. We called Fresh Escaoes Saturday morning and had to leave a message as no advisers were available. They did not call back. We received a 14 page manual explaining how to get to the property and what was expected e.g. no noise after 11pm to 8am. We discovered that this was because another property was linked to our apartment by a locked door at the other side of a cupboard door where cleaning equipment was stored. We could hear the people having a shower and dogs barking. The property is advertised as semi detached but it is linked by these doors - not an accurate description of the property. We received several emails and text messages from Fresh Escapes over the weekend advising us to contact gem if there were any problems but on Sunday morning - 24 hrs before we were due to depart - another text message was sent with a list of all the things we had to do before 10am the next morning - empty hot tub, clean wood burner, recycling etc.

We liked the sofa, bedroom was comfortable, loved the kitchen. Liked that we were able to use the pool and Sauna before we went home. The log fire.

The toilet seat was loose and wouldn’t flush for a long time after use. If the apartment was at temperature then none of the radiators came on including the bathroom, which was cold and made it tricky to dry wet stuff. The TV doesn’t have normal channels, bed throw dirty. Couldn’t use hot tub takes too long to fill up and heat up, we gave up after a few hours. The pool and sauna are separate and shared, false advertising. The pool too cold and we didn’t have the full instructions to use the sauna. Hoping for some money back or a discount return holiday.

Everything the hot , tub was at first bit strange but very good once we got going,, Telly was dodgy but Lawrence was super and sorted it straight away . Met the owners and we will be back fully recommend it all the WiFi was very good too ! And what a fantastic setting . Thank you and everyone just book it you will have a great time … Phil Booth & Keran my lovely wife Southmpton.

Nothing just great!!