Here is the letter we sent to the agent Vacasa and VRBO but, as of yet had no reply. This booking was made as a special occasion visit to Florida to celebrate a family members special birthday, who resides in Florida. This booked villa was chosen for it facilities, specifications and location. I will outline below, in Bullet point format, the list of issues that unfolded. - all towels in the entire villa were wet and unusable. - The twin beds duvet covers - one had brown stains on it and the other had a large blood stain. Despite this the beds appeared to have been made ready for our use. - The swimming pool was unusable as the water was of a dark, murky green colour. Not bright blue and clear. , upon closer inspection, had broken toys and goggles left in the shallow end which were just visible. The deep end floor was not visible at all. There was a plastic bottle and plastic food wrapper drifting in the pool with an inflatable ring. - The large privet hedge that divided the house directly from the property behind our villa was non existent. In all photo’s Vacasa provide on line, there is a hedge that provides privacy between the two properties. This villa was booked for this specification for our privacy from other villa owners, when using the pool.- Spare bedding provided in the bedroom cupboards was wet! - the entire villa floor is filthy. All persons feet were black after a few steps in any part of the villa. Clearly not cleaned for a long period of time.I could go on!

Home was lovely and location was perfect. Highly recommend and will stay again.

Great house and layout for a spring break getaway.

We got there and the trash (in the garage) was overflowing and the lanai was not cleaned (chips and crumbs). The place itself was nice - loved all the towels - but the pool was NOT heated (not sure they told you that) and not usable which is why we got it. Beds great - bathrooms great - but that was about all. I did email them and they picked up the garbage after the second day.........they were responsive.

The house was very clean and updated! It was perfect for our family needs! We loved the back patio.

This was a quick vacation to visit my daughter for her nursing school vacation. The house was perfect for the stay. My family was able to spend a few days together and enjoy the house. The only issue we had was on Thursday late morning someone came to service the pool and said she was putting chemicals in and we would be unable to use for 3 hours. That wasn’t a big deal, but she also put a vacuum system into the pool and as of Saturday when we checked out had never returned to take out. We didn’t know whether wr should take it out, so we didn’t go in the pool again.

Overall it was a nice house and decent rental but there were some areas that could have been better. Pro’s: 1) Great location 2) nice pool and covered outdoor area 3) layout was great and made the house feel bigger than it was Con’s 1) it looks like the house has been recently updated, but some things need to be cleaned up. ( master shower glass door doesn’t close and water leaks, ice machine/water didn’t work in the fridge, cracks in ceiling etc) 2) Neighbors were real peaches: back neighbor said we were too loud because the kids were jumping in the pool. Next door neighbor was kind enough to yell and swear at us for “being renters”. He also made it a point to run a generator anytime we were outside in the pool. Property could really benefit from a privacy fence. 3) Zero communication from management company. I reached out to the management contact that was given on some of the issues so we wouldn’t be charged for them and never got a response. Overall, it’s a nice house and it’s a decent rental but could use a few more things to make it perfect.

This house was in a perfect area for our daughters wedding. The house has everything you need.

The house is super cute with a pool and all. Lots of food choices in the area. Would definitely stay again!

The property is perfect and very reasonably priced. The pool is great and there are plenty of dishes to create a multi pan meal. The grocery store is right across the street from the neighborhood. Just perfect.

Beautiful home in a quiet neighborhood. Well equipped with kitchen and pool/beach items.

We enjoyed the closeness to Bonita Beach and Doc’s Beach House.

The home was very clean, comfortable and ideally located to all that Bonita Springs area has to offer. My only negative remark is that communication was through an 800 # and I could not reach anyone locally but they did supply ice readily when ice maker did not work. Needs pool screen repairs.

Spotless and comfortable, great outdoor seating & dining area by the screened in pool. Cool decor, close to beach, restaurants, and stores. Smart TV's, board games, extras for the beach, lots of little thoughtful additions. Would definitely come back.

I enjoy my stay and would return. Pool at this time of year to cold. I hear they are getting a large system to warm water faster. All things considered the place was fairly comfortable and had a lot of nice features.

Very clean, close to beaches, nice seating area on pool patio. Would return!

We enjoyed the pool, the layout of the house and the location. We spent a lot of time at Bonita Springs Beach. The beds were comfy and it worked well for our family.