Absolutely zero communication. Initially booked this hotel to have a break from our drive to Tena, Ecuador. Our flight and car rental ended up taking longer than expected so when we arrived to hotel, there was no employees. We were locked out, no communication with the hotel to check on us to see if we will be arriving later. There is a ring camera outside property but no response. I emailed them that same night and called multiple times, no response even 2 days after the fact to apologize or check in. Needed to drive around at midnight looking for other hotel. Worst experience and poor communication.

Ok

Security of the property Staff not available when needed.

view and staff is amazing

the room meed some upgrades

Extremely helpful and kind staff, were able to help order food and provide us with numbers for delivery service, and taxi's. Breakfast was also very delicious, and the view was to die for, definitely recommend the Eden room with the river view.

Bed a little firm.

There breakfast was very good. They had a good shower. Great view

They need to fix the water running from the bathroom. It’s load and doesn’t let you sleep. There fix was just turning it off.

The view was beyond beautiful and my favorite part of our Ecuador trip, spend that extra little bit for the balcony view because it is super worth it. Breakfast downstairs was also tasty, light and delicious with the most friendly service who always wore a smile on their face. We went with the jacuzzi room suite and even though, we only tried the hot tub once, it does make for a very nice experience and memory to get to do that with mountains and the amazing sounds of nature with the french doors wide open. Brisk and refreshing winds enter our room and I would go again if I ever went to Baños and tell everyone to lodge there 100 percent.

We weren't in the room much but for the small amount that we were and to distract our child or have him doze off a bit, it would be nice to have cable TV that wasn't super grainy. I don't know if it was the mountain ranges that make the signal weak but all of the channels were really hard to see. Not the biggest deal but if that could be fixed then it's another plus to the constructive criticism. I also would give a bit of a notch down for the water temperature in the shower. It was a great shower pressure but the temperature was so finnicky and difficult to manage. One second it would be extremely hot and the other extremely cold. It was very difficult to find a nice range for nice warm water. Always had to play with the shower handle to go from super hot to super cold and that's just a bit annoying to have to deal with those difficulties..fix these little issues up and the place is 100000000% recomennded...for now, it's pretty great at 99% lol.

The view is beautiful and peaceful, the units well equipped, very friendly and helpful service.

Nice view on the river Friendly staff

Very noisy, no soundproofing and neighbors are loud the whole night Hotel is just above a huge electricity pillar