I chose this hotel because it’s not too far from the University of San Francisco campus. The location is perfect for that purpose. Our housekeeper was very friendly. In fact, she was the friendliest of all the staff we came in contact with. I wish I asked for her name. Staff at the front desk is hit-and-miss with greeting us whenever we returned to the hotel. And there’s a couple of male staff at the front door (parking enforcers maybe) who greets other people and open doors for them but not once interacted with us while waiting for our ride. It made me wonder if they’re friendlier only to certain race(?). I may stay at this hotel again when I visit my daughter at USF.

Love this place!! It’s unique, in a great location and very comfortable. The staff is lovely and the breakfast is delicious!

The staff and cleanliness were top-notch. The property itself was good, but not a great value, even for San Francisco. The room was exactly as small as the square footage indicates, and the furnishings are a bit dated. The shower was a highlight. The real attraction was the proximity to a bunch of good sushi and ramen (and crepes!) in the Japan Center next door.

Great stay with comfy beds. Loved the coffee machine and filtered water in the lobby.

The female front desk personnel is so nice, informative, efficient and pleasant. She got me the most beautiful, quiet room with the best views. I can't wait to go back!!

We had a very lovely stay. The beds were a little firmer than we would like but the room was clean and the staff was fantastic.

Expensive for what it is, the rooms do not match how nice the lobby alludes to how the rooms will be.

The property blends in with the community excellently and is very welcoming.

Very clean, but air conditioner not working, room was sweltering overnight. No information or details about the hotel on arrival. They said they would email us when the room was ready as we arrived a little early and we told them we don’t have a phone number in the states. They called and left a voicemail instead which I couldn’t access until I left the country.

Great place to have a night away in the city. Room was quiet and clean. Staff super helpful. Love the coffee machine available at all times! The lobby/lounge area is spacious and allowed for a small group of friends to gather comfortably. Will make this a repeat, for sure.

Exceptional bartender with focus on service. She must be a valued team member!

Property is a bit dated but rooms still nice. Put in a handicap room which was a little strange, and body was dispenser was basically empty. Unfortunately across the street was a garbage compactor; noise at 4 in the morning.

Nice stay overall. A bit noisy but very convenient location, with great restaurants and cute streets.

when the completion of the Japanese Cultural Center and Shopping Mall is refurbished this will be a great place. The breakfast needed better pastries for me to want it. Parking is a bit hard, even though we had parking every night.

Location is good.

A good alternative to the downtown hotels.

Favorite !

The receptionist who checked me in was rather rude. The room I booked was a room with 1 queen bed and bathtub. But the room he assigned was with shower instead of bathtub. I requested the change of the room. He re-assigned me the room that is at the end of a long hall way right by a huge air-condition/heater unit that makes loud exhaust noise. It has two double beds with bathtub. I didn't think I could sleep with that loud noise so that I talked him again. He insisted that the only room available with bath tub. After talking to my daughter whom I was visiting in San Francisco, she came over to the hotel and asked for an explanation why I didn't get the room I had booked for. He who checked me in was unpleasant all the time and finally he called for a manager. The manager gave me a room with a shower for the 11th and promised me that he will move me to a room with bath for the 12th. I made a change of room 4 times in 2 days! Manager compensated me with free breakfasts and cocktail tickets. I understand that it's possible that something will go wrong when I travel and I am a reasonable person and I will understand and accept the explanation if it's done pleasantly and reasonable way.

If you enjoy japanese culture. You will enjoy this hotel. Surrounded by japanese influence. Its truely wonderful

A

The shower was a little dirty but everything else was nice

Great lounge with good food around

Beautiful interior lobby and rooms appointed with Japanese and San Francisco images and artifacts. Street noise reached even the 12th floor (they provide ear plugs)! Great location at heart of Japantown and walking distance to painted ladies.

Lovely hotel in a great neighborhood. Excellent gym. I always stay here when I visit San Francisco!

We chose the kabuki on a whim to celebrate our wedding anniversary. It was perfect. Our room was clean and comfortable. We had a balcony with SF views. The hotel bar, koi pond, lobby and Nari Thai restaurant were all excellent. Best of all there’s japantown right out the door.

This was a really fun stay. I would recommend to anyone

Friendly staff

Clean, nice staff, good location, bar & restaurant

Angelica is amazing!!

We've been staying at the Kabuki (Miyako) off and on since the 70s. Some of the ownership/operational transitions and periods over the years were less than favorable, but we are pleased with the Hyatt - JDV arrangement. We'll be back!

Wonderful stay. If you want to explore Japan town and the areas around it definitely stay here!

The hotel is cozy and the staff are simply outstanding .