Really nice hotel

Excellent option, possibly the best option if visiting a venue overnight such as the XL, Dunkin Park or The Science Museum. Very clean and comfortable rooms, friendly staff and you even get free cookies in the morning.

Good location but not much for dinning options.

Great place

The Hilton Harford was very nice, My sister and I stayed for one night for a concert we attended. The front desk staff was very helpful and kind. The room was clean and comfortable. Parking was convenient however there was an extra $19 charge to park, also an extra charge of $50 to get an earlier check in. Other than the unexpected extra charges we had a nice stay.

We spent the weekend in Connecticut to visit friends…temperature was 90+ degrees and the ac in our room didn’t work. Staff came 4x to vacuum the ac unit but still didn’t work. We switched rooms and had the exact same problem. The phones to call the front desk didn’t work either. When we expressed our frustration the front desk attendant told us she couldn’t comp our room because we used a third party booking site. I reached out to hotels.com and they weren’t able to help us but offered $50 for our next stay. I’ll NEVER use a third party site again so that wasn’t helpful. The entire weekend was miserable as our room was 86 degrees. Barely any sleep due to it being so hot and uncomfortable.

Really good hotels service and great view from the room.

The room is nice and clean. But the noise from the central air conditioner is very loud. Take me a while to fall asleep.

The front desk staff was not friendly. The hotel is overpriced and you have to pay twenty dollars extra for parking. If you have a small pet that is seventy five extra. They don't even provide complimentary coffee or breakfast. The only benefit to staying there is that it is centrally located.

Bar was closed which was not ideal. Property was older and not super well kept up. Didn’t have hot water for my shower this morning. Bed was not comfortable. Staff was nice, but the hotel was definitely not worth the cost.

The check-in was quick and easy and our room was large and comfortable with a good AC. The bed and pillows were excellent and we both slept really well. We picked the hotel for its location and walkable distance to the Xfinity Theater and it was great for that. Our only gripe/complaint was with the location/sound from the room. We were on the back side of the hotel facing the highway and the sound was low but constant. It’s was basically a white noise machine 24-7 which wasn’t a huge deal but a little annoying. The bathroom arrangement was a little strange too. The door opened directly to the toilet and blocked the shower door when open.

Parking garage was falling apart and flooded. And we had to pay to park $20. There is a skate park across the street which was playing loud music at 2:30am. And when I say loud it sounded like it was in the room. Not great for the price

Very kind and helpful staff

Great Stay. Beautiful View, room was very nice and clean.

Need a renovation, the lady at the check in was terrible, absolutely uneducated and rude

Wonderful hotel. Conveniently located, great pillows, modern decor. Highly recommend.

I was unable to get into my room the key didn’t work had to wait for someone to charge the door battery

Comfortable and clean. Front desk was friendly

We were here for a college graduation. Rooms were incredibly small and not suitable for a party of 3. Also, there was a soccer tournament. There were many young children screaming and running down halls. The walls were paper thin so we could hear everything

We were very unhappy with our stay. Bathtub clogged, room phone was not working, they gave us a shared room with the neighbors being loud and had a crying kid all night. For the experience, it was super overpriced. Oh, and you have to pay for parking :) When booking it said “breakfast included”… no free breakfast either. Horrible service and OVERPRICED.

Service was not great.1st sign of a rough stay was only 2 elevators available on a multi-floor bldg and fully booked weekend. 2nd negative experience: Our teenage son went up earlier in the night and used magenectic bolt lock to lock door. He fell asleep and did not hear the door knock or his cellphone ring. We went downstairs to get help from front desk who was the nightshift operation supervisor and he said there was no way to help just have to wait until son woke up. I continued to knock and call so son would open door, eventually leading for other guest to wake up and come outside to investigate noise. Someone must've called security as a member came up. We explained the situation he shook his head and could not believe front desk did not call. He apologized for inconvenience scanned the door and in room within seconds. 3rd drop in service is when asked for additional towel front desk never sent up so had to chase down housekeeping and grab myself. Not the hotels total fault other than they did not control the crowd. There were several families with school aged kids running throughout the hotel, pool and downstairs bar/main lobby. Understand an affordable pricepoint and family hotel but if the parents aren't controlling the kids would've liked the hotel to attempt some order, it felt like a chuckie cheese when in common areas throughout the day. Could not enjoy the amenties had to go downtown for options. Kids were out of control in pool so son did not enjoy.

Our rooms AC was not working and when we presented this to the manager, we were meet with resistance even though we had pictures and videos to prove that the AC uint was not working properly.

We were charged 642$ for one night, which in itself was exorbitant for Hartford but we did not an option as it was graduation weekend at Trinity college. For 642$ a night you would expect the facility to be clean. The carpet in the room was old and looked unclean. The bathroom had not been updated and the drain did not work! For that price you would expect the place to have been modern, updated and be very clean. We were running late so did mug get a chance to discuss these issues with the staff. Very dissatisfied with the stay given the price we paid for a night. We are loyal Hilton Homors members but this was very disappointing.

Hotel was very nice and well kept when I was staying there. Staff was very nice and attentive when multiple people were lined up. They offered us cookies and my son a little rubber ducky. Room was immaculate when we arrived. Pool and fitness area was a very big plus!

Very convenient stay for the evening since we had concert tickets at the XL center. You can go into the XL center from inside the hotel. Room was clean and bed was cozy.

Loved how convenient it was to walk straight to the XL Center for a concert with a private access avoiding the crowd!

The front desk staff was pleasant and they were apologetic when I had to call at 1am due to excessive noise from the people across the hall. Not their fault but it was like an echo chamber. Not the most comfortable beds ever.

No hot water and not all channels worked on Tv.

The hotel was.in a great spot near the convention center. The hot water took a long time to get hot. We ran the water for 10 minutes before it was hot enough to take a shower.

The property was very clean and very convenient. The staff was super friendly.

It was a pleasure staying here. Clean room and great staff. Right across from the xl center where my event was.

It was good!