After staying at this hotel for eight weeks uninterruptedly, on check out day, the front office summons me to vacate the room at 12 noon. They did not even have the minimum courtesy to let me and my daughter check out at 2pm. I am flabbergasted my their lack of hospitality and rudeness. I do not recommend. Beware.

The rooms need renovation. Bring them to today’s standard. Poor choices for dinning

The staff is truly amazing- very helpful and courteous.I enjoyed the variety of breakfast served at the buffet.Loved the pastry at the cafe within the vicinity of the hotel- the TIramisu was my favorite.The traditional huts/ cottages by the swimming pool is a nice place to sit and enjoy some draft beer.The garden past the pool is my little heaven.

average hotel at high price

I sincerely have bothering positive to say about this hotel: - the place is very old and and is in desperate need of a remodel - there’s a smell throughout the hotel and especially in the room I was staying in. - the sauna has molds everywhere. Anyone has access to the spa and the pool; so it not just for guests. That, in my opinion, significantly eroded and depreciated the place. I couldn’t find any of the facilities they offer attractive. - when you call the reception for a question you may have , sometimes they don’t even answer the calls. It will just continuously ring. That happened to me during daytime and also in the evening (before 7pm) - the hotel has an airport shuttle; but you need to pay $15 for that. Not sure if that exists elsewhere; but I’ve never encountered this in the past. More importantly, at the time I was booking it was not made clear to me that this is a paying airport shuttle. By the way, one can easily get a taxi for less than half the price the hotel proposes. And there are many other hotels in the city that offer free airport shuttles. Overall, it was a very unpleasant stay. This hotel is nowhere near the level of other Hiltons you probably stayed in. Unfortunately the price does not reflect that.

Was there for a business trip and had a problem with the hotel it is very old and in terrible need of upgrade it is very dirty and the service is terrible. The grounds are in need of updating and the pool was like a public pool with all of the city swimming in it it was gross! I had a problem with the management of the hotel as they promised me a refund of an overbooked night but then after I arrived home they took it away. I would avoid this property as it is old and dated and management is greedy and dishonest

Comfort, hospitality, and beautiful weather

I am very grateful for being able to check in early and (almost) all staff I met were extraordinarily nice, kind and helpful. The room was clean but in desperate need of an update (I even believe I was upgraded to a nicer room, but nevertheless the room was in need of a proper update. The bath was stained, the bathtub drain was not working and there was no hot water on my departure morning. The head board at my bed was worn and very unattractive. The pool was closed for the duration of my stay, I did not get this information before my arrival which was a huge disappointment to find that the pool and most of the garden were out of bounds…

The place may have the Hilton name on it, but it is nothing compared to Hilton's. They should change the name to Motel 6. It was so old and nothing up to par or repaired. The air conditioner did not work. The furniture was original form the 1960's when it was built. Please stay some where else. There are so many nice places in Addis. The one good thing was the pool and fitness room. However, that was even to crowded because it is not only for guests all community people come to use the fitness center and the pool. The locker rooms were full of fungus and I didn't even dare walk around. The smell was terrible. I can't believe that Hilton allows the name to stay on the building.

Great hotel The staff we’re excellent

It’s very smooth and very friendly we got help from the shift Incharge Miss Nassirey

The hotel property was clean and workers friendly good location

Warm welcome and hospitality from the staff all around. Very old property, and dark rooms. While the neighborhood claimed to be secured the internal hotel security is very poor and anyone can access the guest room elevators and even your room. Yes, we had an intruder in our room and had to involve hotel security and local police. Traumatic experience and major fault in Hilton Addis Ababa's duty of care for their guests.

Great location near city parks! A little old

I really loved the pool, spa and staff at the Addis Hilton.

Hilton is a hotel with a lot of atmosphere, Super friendly staff. We extended our stay because we felt like home

Old hotel… just ok but not jilton stanfing at all Good location

The Hilton Addis Ababa is a great option when visiting the city. The hotel compound is very secure, has multiple onsite restaurants as well as a grocery/market and bakery, and beautiful pools heated by natural hot springs. The beds are comfortable with multiple pillow options, and the water pressure is great (and there’s always hot water!) Wifi was fast enough for me to livestream a couple of US yoga classes. Staff were very accommodating and friendly. It’s also very close to a couple of newly-built parks: Friendship Square and Unity Park. I was also pleasantly surprised that there was live music by the pool on Sunday afternoon! My only complaint is that I was told I couldn’t sit on the side of one of the pools to put my feet in the hot springs. I didn’t bring a swimsuit on this business trip, so I sat in shorts. Apparently this is a hotel policy, but nobody could tell me why. The pool is huge, so I don’t understand why there’s not room for both swimmers and other guests who just want to sit on the side with their feet in the warm water while reading?

Love the warm pools

Old, roomy beautiful

AC did not work throughout the stay and they could not make it work till the end. We had to sleep with a fan. Sink was partially blocked and they did not fix it till the end. The shower was functioning like a water pipe not doing any functions of a shower. We made repeated complaints but no response.

The pool is warmed by a natural hot spring.

The staff are outstanding in this property and make it by far the best and most friendly place to stay in Addis

The staff are outstanding in this property and make it by far the best and most friendly place to stay in Addis

I stayed at this hotel for 4 nights on a business trip. Very attentive staff, amazing pool to unwind after a long day, and great location!

I stayed at this hotel for 4 nights on a business trip. Very attentive staff, amazing pool to unwind after a long day, and great location!

Great Stay! Serviceminded & Friendly staff

I booked 18 nights stay at this hotel mainly because of the prestige name “Hilton” and the high standards it holds. I was a little disappointed. The outdoor space was the main attraction for me. It has a heated pool which was nice. The service was superb. Great employees who would go above and beyond to help. They do have an in-house doctor and nurse which was a plus. My fiancé felt sick one night and we were able to contact the doctor and nurse. The interior was outdated but I think there’re in the process of refurbishing the entire hotel in phases. To put it in perspective, our bathtub paint was half pealed off, the rooms and hallway carpet were old and dusty. The heater/AC was blowing out dust so we didn’t use it for the entire stay.The quality of the Hotel food was poor. Overall, this is one of the safest hotel in Addis and I’m optimistic that management will continue to improve their standards by updating the hotel rooms, interior space, and hotel food quality.

Such a nice hotel! great location, Spacious, clean, and very friendly environment i totally recommend.

Great hot pool.

Great hot pool.

amazing place and excellent staff.. very happy and will stay there again...